At a Glance
- Tasks: Lead a vibrant restaurant team and ensure guests enjoy top-notch hospitality.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Enjoy discounts on food, spa treatments, and exclusive perks for you and your friends.
- Other info: Dynamic workplace with opportunities for career advancement and employee recognition.
- Why this job: Join a fun environment where you can grow your leadership skills and make lasting memories.
- Qualifications: Experience in team leadership and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 € per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Key Attributes
- High presentation standards
- Has a calm, can do attitude
- Experience in team leadership, development & motivation
- Attention to detail and the ability to forward think
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handled professionally as in accordance with our policies
- To supervise the restaurant breakfast team in line with company policies and manuals
- Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Manager's absence
- To follow all hotel policies as outlined in your training manual:
- Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make guests aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Restaurant Supervisor employer: ESPLANADE HOTEL
Join our vibrant team at a four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. With a strong focus on employee wellbeing, we offer a range of benefits including generous discounts, wellness access, and recognition schemes, all within a supportive work culture that encourages personal and professional growth. As a Restaurant Supervisor, you'll play a key role in leading our dedicated team, ensuring high standards of service while enjoying the unique advantages of working in a dynamic hospitality environment by the sea.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and reflects the vibe of the hotel. First impressions count, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Restaurant Supervisor role. Highlight your experience in team leadership and customer service, and relate it back to our values and what we’re looking for in a candidate.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ESPLANADE HOTEL
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with the services offered, like the gym, spa, and dining options. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your calm, can-do attitude and how it positively impacted your previous workplaces.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would liaise with different departments and handle guest complaints professionally. Good communication can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to think on your feet, such as managing a busy service or dealing with an unhappy guest. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
