At a Glance
- Tasks: Welcome guests, ensure their comfort, and maintain hotel security during the night.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Discounts on food, spa treatments, and gym membership; rewards for referrals.
- Other info: Opportunities for career growth and a fun work environment.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Warm personality, attention to detail, and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
- Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get
Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing. co. uk/
• Access to Wagestream - https://wagestream. com/en/ - Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
- Warm & Welcoming Manner
- Has a calm, can do attitude
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To follow all hotel policies as outlined in your training manual –
- Answering telephones, check in and checkout of hotel guests
- Dealing with guest queries
- Cleaning of public areas
- Set up or clear down from events and conferences
- To ensure the safety and security of the building and guests throughout the night
- Luggage assistance
- Serving Food and Drink to the highest standard to our guests when required.
- Support Food and Beverage department in aspects of their roles
- Support the Reception by preparing aspects of departure during the night.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Night Porter employer: ESPLANADE HOTEL
Join our vibrant team at a four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. With a strong focus on employee wellbeing, we offer generous benefits including discounts on spa treatments and dining, as well as opportunities for personal growth and recognition through our tokens and rewards scheme. Our warm and welcoming work culture fosters collaboration and ensures that every team member feels valued and supported in their role.
