At a Glance
- Tasks: Provide exceptional service to guests and ensure a memorable dining experience.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Competitive pay, discounts on food, spa treatments, and gym membership.
- Other info: Great opportunities for career growth and employee recognition rewards.
- Why this job: Join a fun team and create unforgettable moments for guests at a vibrant hotel.
- Qualifications: Strong guest service skills and a positive, can-do attitude.
The predicted salary is between 12.75 - 12.75 £ per hour.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour. On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes
- High presentation standards
- Has a calm, can do attitude
- Excellent guest service skills
- Attention to detail and the ability to forward think
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience.
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To work in line with company policies and manuals.
- Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets.
- Ensure effective control of stock and staff costs in the Restaurant Manager's & Supervisor's absence.
- To follow all hotel policies as outlined in your training manual.
- Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products.
- Make guests aware of offers on our great food and drink range.
- To assist in any function or events set ups in accordance with procedures.
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
- Ensure high standards of financial and reporting diligence in accordance with company policy.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required.
Waiter/Waitress in Newquay employer: ESPLANADE HOTEL
Join our vibrant team at a four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. With a strong focus on employee wellbeing, we offer a range of benefits including generous discounts, recognition schemes, and opportunities for personal growth, all within a supportive and dynamic work culture that values teamwork and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress in Newquay
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out our website and social media. Familiarising yourself with our services and atmosphere will help you stand out and show us you're genuinely interested.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or provide exceptional service. We love team players who can think on their feet, so be ready to share examples during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Show us your high presentation standards by dressing smartly for your interview – it reflects your attitude towards the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Waiter/Waitress in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in hospitality or customer service, and don’t forget to mention your attention to detail and team spirit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ESPLANADE HOTEL
✨Know the Venue
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with their offerings, like the Fistral Spa and the various dining options. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Guest Service Skills
As a waiter or waitress, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your calm attitude and ability to handle complaints professionally, as these traits are crucial for this role.
✨Dress to Impress
Presentation matters in hospitality! Make sure to dress smartly for your interview. A neat and professional appearance will reflect your understanding of high presentation standards and your commitment to the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how they handle busy periods. This shows that you're proactive and genuinely interested in being part of their team.
