At a Glance
- Tasks: Supervise the restaurant team, ensuring top-notch service and guest satisfaction.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Generous discounts, wellness access, and rewards for long service.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Leadership experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Key Attributes
- High presentation standards
- Has a calm, can do attitude
- Experience in team leadership, development & motivation
- Attention to detail and the ability to forward think
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handled professionally as in accordance with our policies
- To supervise the restaurant breakfast team in line with company policies and manuals
- Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Manager's absence
- To follow all hotel policies as outlined in your training manual:
- Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make guests aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Restaurant Supervisor in Newquay employer: ESPLANADE HOTEL
Join our vibrant team at a four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. With a strong focus on employee wellbeing, we offer a range of benefits including discounts on spa treatments and dining, as well as opportunities for personal growth and recognition through our tokens and rewards scheme. Our supportive work culture encourages teamwork and development, making it an ideal place for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor in Newquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle guest complaints – these are key for a Restaurant Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in the hospitality industry where presentation is everything.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Supervisor in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Restaurant Supervisor role. Highlight your experience in team leadership and customer service, and don’t forget to mention any relevant skills that align with our high presentation standards.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our fantastic employee benefits right there!
How to prepare for a job interview at ESPLANADE HOTEL
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with their offerings, like the spa and dining options, so you can speak confidently about how you would enhance the guest experience.
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your calm and can-do attitude.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would handle guest complaints or liaise with other departments, and be ready to discuss these scenarios during the interview.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and maintain high presentation standards that reflect the hotel's image. This will show that you understand the importance of professionalism in the hospitality industry.
