At a Glance
- Tasks: Welcome guests, ensure their comfort, and maintain hotel security during the night.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Discounts on food, spa treatments, and hotel stays; plus wellness access and rewards for referrals.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a vibrant team and create unforgettable experiences for guests at a beautiful location.
- Qualifications: Warm personality, attention to detail, and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Key Attributes:
- Warm & Welcoming Manner
- Has a calm, can do attitude
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To follow all hotel policies as outlined in your training manual
- Answering telephones, check in and checkout of hotel guests
- Dealing with guest queries
- Cleaning of public areas
- Set up or clear down from events and conferences
- To ensure the safety and security of the building and guests throughout the night
- Luggage assistance
- Serving Food and Drink to the highest standard to our guests when required
- Support Food and Beverage department in aspects of their roles
- Support the Reception by preparing aspects of departure during the night
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales
- To ensure good working relationship with all other departments and communicate information throughout the hotel
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid
- All other duties as required
Night Porter in Newquay employer: ESPLANADE HOTEL
As a four-star family hotel overlooking the stunning Fistral Beach, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. Our commitment to employee wellbeing is reflected in our extensive benefits package, including discounts on spa treatments, food, and accommodation, as well as opportunities for personal growth and recognition through our rewards schemes. Join us to be part of a dedicated team that values excellence in service and fosters a culture of support and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Newquay
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out our website and social media. Familiarise yourself with our facilities and services so you can chat confidently about how you’d fit in with our team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on showcasing your warm and welcoming manner, as well as your attention to detail – these are key for a Night Porter role!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions count, and we want to see that you take pride in your appearance, just like we do for our guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Night Porter in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your interests and what makes you tick. A warm and welcoming manner is key for us, so make sure that comes across in your writing.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role. Highlight any relevant experience you have, especially in guest service or hospitality. We love attention to detail, so show us how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and keep it simple – we want to understand your qualifications without having to decipher complex language.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our hotel and what we offer!
How to prepare for a job interview at ESPLANADE HOTEL
✨Show Your Warmth
As a Night Porter, you'll need to embody a warm and welcoming manner. During the interview, make sure to smile and engage with your interviewer. Share examples of how you've made guests feel at home in previous roles, as this will highlight your ability to create an unforgettable experience.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. Prepare for the interview by thinking of specific instances where your keen eye for detail made a difference. Whether it was ensuring a room was perfectly set up or handling guest queries with precision, these examples will showcase your skills effectively.
✨Communicate Clearly
Clear communication is key in this role. Practice articulating your thoughts clearly and concisely during the interview. You might want to role-play common scenarios you could face as a Night Porter, such as handling guest complaints or coordinating with other departments, to demonstrate your communication skills.
✨Exude a Calm, Can-Do Attitude
The ability to stay calm under pressure is essential for a Night Porter. Think of times when you faced challenges in previous jobs and how you managed to resolve them. Sharing these stories will not only show your problem-solving skills but also your positive attitude towards challenges.
