At a Glance
- Tasks: Lead a dynamic restaurant team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Enjoy discounts on food, spa treatments, and exclusive rewards for your hard work.
- Other info: Be part of a vibrant team with opportunities for growth and recognition.
- Why this job: Join us to create unforgettable moments for guests while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Key Attributes
- High presentation standards
- Has a calm, can do attitude
- Experience in team leadership, development & motivation
- Attention to detail and the ability to forward think
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handled professionally as in accordance with our policies
- To supervise the restaurant breakfast team in line with company policies and manuals
- Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Manager's absence
- To follow all hotel policies as outlined in your training manual:
- Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make guests aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Lead Restaurant Supervisor – Four-Star Hospitality in Newquay employer: ESPLANADE HOTEL
Join our vibrant four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. As a Lead Restaurant Supervisor, you'll benefit from a supportive work culture that values employee growth, offering extensive perks such as discounts on spa treatments and dining, as well as opportunities for recognition and rewards. With a focus on teamwork and professional development, this is an excellent opportunity to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Restaurant Supervisor – Four-Star Hospitality in Newquay
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Lead Restaurant Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in hospitality, so show them you mean business while still being approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Lead Restaurant Supervisor – Four-Star Hospitality in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Lead Restaurant Supervisor role. Highlight your experience in team leadership and customer service, and don’t forget to mention any relevant achievements that align with our four-star hospitality standards.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. Remember, we appreciate attention to detail, so proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our fantastic employee benefits while you’re at it!
How to prepare for a job interview at ESPLANADE HOTEL
✨Know the Company Inside Out
Before your interview, make sure you research the hotel and its offerings thoroughly. Understand their values, the services they provide, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Lead Restaurant Supervisor, you'll need to demonstrate your experience in team leadership and motivation. Prepare specific examples from your past roles where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your ability to manage and inspire others.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of situations where you turned a negative experience into a positive one. Practising these scenarios will help you articulate your thought process during the interview.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and maintain high presentation standards that reflect the four-star environment of the hotel. This shows that you understand the importance of appearance in providing excellent customer service.
