At a Glance
- Tasks: Welcome guests and serve delicious breakfast with a smile at our stunning beachside hotel.
- Company: Join a four-star family hotel with a vibrant atmosphere and amazing views.
- Benefits: Enjoy competitive pay, discounts on food, spa treatments, and gym membership.
- Other info: Flexible hours, career growth opportunities, and exciting staff events await you!
- Why this job: Be part of a fun team and create unforgettable experiences for our guests.
- Qualifications: Great attitude, excellent guest service skills, and a passion for teamwork.
The predicted salary is between 12.75 - 12.75 £ per hour.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour. On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes
- High presentation standards
- Has a calm, can do attitude
- Excellent guest service skills
- Attention to detail and the ability to forward think
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handled professionally as in accordance with our policies
- To work in line with company policies and manuals
- Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Manager's & Supervisor's absence.
- To follow all hotel policies as outlined in your training manual: Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make guests aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Breakfast Waiter/Waitress employer: ESPLANADE HOTEL
Join our vibrant team at a four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. With a strong focus on employee wellbeing, we offer a range of benefits including generous discounts, wellness access, and recognition schemes, all within a supportive work culture that encourages personal growth and development. Embrace the opportunity to work in a dynamic environment that values teamwork and excellence in service, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Breakfast Waiter/Waitress
✨Tip Number 1
Get to know the hotel vibe! Before you step into that interview, check out our website and social media. Understanding our family-friendly atmosphere and the services we offer will help you connect with us during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on showcasing your guest service skills and calm attitude, as these are key for a Breakfast Waiter/Waitress role.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you come in for your interview. First impressions count, especially in hospitality where presentation is everything.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Breakfast Waiter/Waitress
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Breakfast Waiter/Waitress role. Highlight any relevant experience you have in hospitality or customer service, and don’t forget to mention your attention to detail and team spirit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ESPLANADE HOTEL
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its offerings. Familiarise yourself with the facilities, like the indoor swimming pool and cinema, as well as the unique experiences they provide for families and couples. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Guest Service Skills
As a Breakfast Waiter/Waitress, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you handled complaints or ensured guests had a memorable experience. This will demonstrate your ability to meet their high presentation standards.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and appropriately for the interview. Aim for a polished look that reflects the hotel's four-star status. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself to guests.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they handle guest feedback. This shows that you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
