Hotel Overview
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & B evi e**?**?? (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Key Attributes
- Warm & Welcoming Manner
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Clear Communication
Role & Responsibilities
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and careduring their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To follow all hotel policies as outlined in your training manual
- Answering telephones, check in and checkout of hotel guests
- Dealing with guest queries
- Cleaning of public areas
- Set up or clear down from events and conferences
- To ensure the safety and security of the building and guests throughout the night
- Serving Food and Drink to the highest standard to our guests when required.
- Support Food and Beverage department in aspects of their roles
- Support the Reception by preparing aspects of departure during the night.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
