At a Glance
- Tasks: Welcome guests and serve delicious breakfast with a smile in a vibrant hotel setting.
- Company: Join a four-star family hotel with stunning views of Fistral Beach.
- Benefits: Enjoy competitive pay, discounts on food, spa treatments, and gym membership.
- Other info: Flexible hours, career growth opportunities, and exciting staff events await you!
- Why this job: Be part of a fun team creating unforgettable experiences for guests every day.
- Qualifications: Great attitude, attention to detail, and a passion for excellent guest service.
The predicted salary is between 26500 - 27500 £ per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including children's play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in 'Love to Shop' vouchers if you recommend a friend to work for us, receive £100 in 'Love to Shop' vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour. On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes:
- High presentation standards
- Has a calm, can do attitude
- Excellent guest service skills
- Attention to detail and the ability to forward think
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience.
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To work in line with company policies and manuals.
- Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets.
- Ensure effective control of stock and staff costs in the Restaurant Manager's & Supervisor's absence.
- To follow all hotel policies as outlined in your training manual: Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products.
- Make guests aware of offers on our great food and drink range.
- To assist in any function or events set ups in accordance with procedures.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
- Ensure high standards of financial and reporting diligence in accordance with company policy.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required.
Breakfast Waiter/Waitress in Newquay employer: Esplanade Hotel Newquay
Join our vibrant four-star family hotel overlooking the stunning Fistral Beach, where we pride ourselves on creating unforgettable experiences for our guests. As a Breakfast Waiter/Waitress, you'll enjoy a supportive work culture with excellent employee benefits, including discounts on spa treatments and food, as well as opportunities for personal growth and recognition through our rewards programme. With a focus on teamwork and exceptional service, this is an ideal environment for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Breakfast Waiter/Waitress in Newquay
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out our website and social media. Understanding our family-friendly atmosphere and beachside location will help you connect with us during the chat.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or provide exceptional service. We love a calm, can-do attitude, so show us you’ve got it!
✨Tip Number 3
Dress to impress! As a Breakfast Waiter/Waitress, presentation is key. Make sure you look sharp and professional for your interview – it shows you care about the role and our guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands directly in our hands. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Breakfast Waiter/Waitress in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Breakfast Waiter/Waitress role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your attention to detail and team spirit – these are key attributes for us!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the hotel!
How to prepare for a job interview at Esplanade Hotel Newquay
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with the services offered, like the spa and dining options. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Guest Service Skills
As a Breakfast Waiter/Waitress, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your ability to handle complaints professionally will also impress the interviewers.
✨Dress to Impress
Presentation matters in the hospitality industry. Make sure to dress smartly for your interview, reflecting the high standards of the hotel. A neat appearance will demonstrate your understanding of the role and the importance of first impressions.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the hotel's approach to guest satisfaction. This shows that you’re not just interested in the job, but also in how you can contribute to the hotel's success.
