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For Companies At a Glance
- Tasks: Coordinate global shipments and manage export processes for customer orders.
- Company: Join Scolmore, a dynamic company with a focus on customer service.
- Benefits: Enjoy extra annual leave, health cashback, pension scheme, and free parking.
- Why this job: Be part of a fast-paced team making a real impact in global trade.
- Qualifications: Experience in export procedures and strong communication skills required.
- Other info: Great opportunity for career growth and collaboration across departments.
The predicted salary is between 30000 - 42000 £ per year.
Scolmore have an exciting opportunity for an Export Coordinator to join our busy Customer Service team. The successful candidate will be working as part of the Export team to co-ordinate the effective movement of goods globally to fulfil the needs of internal and external customer orders, whilst adhering to customs and shipping requirements. Also supporting the Export Sales Managers and Middle East office as required.
Main Duties
- Order & Shipment Management: Co-ordinate the end-to-end export process for global customer orders, including quoting, booking, and re-charging freight.
- Order processing: Process customer and inter-company orders using Sage and other internal systems.
- Monitoring & Invoicing: Monitor order statuses, back orders, and daily reports to ensure timely despatch and invoicing.
- Customs & Documentation Compliance: Prepare all international shipping documents, including Commercial Invoices, Packing Lists, and Certificates of Origin.
- HS Codes & Compliance: Ensure accurate application of HS Codes and stay updated on changing customs requirements.
- Export Documentation: Obtain, authorise, and file all export documentation and invoices (e.g. C88, Waybills, freight invoices) within required timeframes.
- Middle East Operations Support: Provide operational support to the Scolmore Middle East team regarding processes, training, and stock management.
- Purchase Orders & Stock: Manage Scolmore Middle East purchase orders, stock GRNs, and monthly invoices.
- Regional Movements & Exhibitions: Co-ordinate goods movements for regional exhibitions and process sample orders.
- Inventory & Data Integrity: Monitor export stock levels and co-ordinate movements between warehouses and group manufacturing plants.
- Warehouse Liaison: Liaise with the warehouse regarding picking priorities, order changes, and bespoke requests.
- Data & Customer Records: Maintain the customer database and report issues with stock data or commodity codes to the technical and purchasing teams.
- Communication & Problem Resolution: Act as a point of contact for internal staff, customers, and freight forwarders to resolve delivery or customs issues.
- Escalation: Escalate operational issues, mis-picks, or credit control concerns to senior management when required.
- Manager Support & Teamwork: Support and assist Export Sales Managers and the Middle East General Manager where required.
- Cross-Department Collaboration: Work with all other departments (e.g., Credit Control, Technical, IT) to ensure the export administration function is completed efficiently.
- Administration: Complete general administration duties, including scanning paperwork and other tasks assigned to support the wider team.
Candidate Requirements
- Experience: Essential experience in export procedures and familiarity with Sage or similar CRM databases.
- Communication: Excellent written and verbal communication skills with a strong customer service focus.
- Technical Skills: Proficient in Microsoft Office, particularly Excel.
- Aptitude: Ability to prioritise a heavy workload in a fast-paced environment whilst demonstrating initiative and problem-solving skills.
Benefits
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
Export Coordinator in Tamworth employer: Espire
Contact Detail:
Espire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Coordinator in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their export processes and be ready to discuss how your skills align with their needs. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other applicants.
We think you need these skills to ace Export Coordinator in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Export Coordinator role. Highlight your experience with export procedures and any relevant software like Sage. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Use clear language and check for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Espire
✨Know Your Export Procedures
Make sure you brush up on your knowledge of export procedures and documentation. Familiarity with customs requirements and shipping documents like Commercial Invoices and Packing Lists will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or coordinating with different departments.
✨Demonstrate Your Technical Proficiency
Be ready to discuss your experience with Sage or similar CRM systems. If you have any specific examples of how you've used these tools to manage orders or data, share them during the interview to highlight your technical skills.
✨Prepare for Problem-Solving Scenarios
Think of situations where you've had to solve problems under pressure. The interviewers may ask you to describe how you would handle delivery or customs issues, so having a few scenarios in mind will help you respond confidently.
