Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced IT support, troubleshoot complex issues, and enhance service quality.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Enjoy health cashback, pension scheme, life assurance, and extra annual leave options.
- Why this job: Make a real impact by solving complex IT challenges and improving user experience.
- Qualifications: 3-5 years in 2nd Line IT Support with strong problem-solving skills.
- Other info: Collaborative environment with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
This role is to provide advanced technical support across the business, acting as the escalation point for 1st line support and taking ownership of more complex incidents and problems. The role focuses on diagnosing root causes, resolving recurring issues, and supporting core infrastructure and business systems to minimise disruption to operations. The role will also support the wider helpdesk function during peak periods, working collaboratively with 1st line engineers to maintain service levels.
Main Duties
- Act as the escalation point for 1st line support, taking ownership of complex or unresolved issues
- Perform advanced troubleshooting across desktop, server, network, and cloud environments
- Diagnose root causes of recurring issues and implement permanent fixes where possible
- Support and administer Microsoft 365, including Exchange Online, Teams, SharePoint, and Intune
- Support identity and access management across Active Directory and Entra ID (Azure AD)
- Assist in the configuration and support of Conditional Access, security policies, and endpoint management
- Support device management via Intune, including build, compliance, and deployment issues
- Investigate and resolve networking issues (DNS, DHCP, VPN, connectivity across sites)
- Support server infrastructure (Windows Server, file services, basic virtualisation support)
- Work closely with 3rd line engineers on escalations, projects, and infrastructure improvements
- Identify opportunities to improve service quality, reduce ticket volumes, and automate repetitive tasks
- Take ownership of incidents from escalation through to resolution, ensuring minimal business disruption
- Maintain accurate documentation and contribute to the knowledge base to uplift 1st line capability
- Assist in software deployments, patching, and system updates
- Provide on-site support across warehouses and offices where required
- Ensure all work is logged and tracked through the ticketing system with clear updates and resolution notes
- Support the helpdesk function during peak periods
- Assist with ticket triage and escalations where required
- Participate in out-of-hours support rota where required
- Deliver on-site and remote technical support
- Travel across group sites, sometimes at short notice
- Support and maintain endpoint and identity security controls, including Intune compliance policies, MFA, and Conditional Access
- Assist in identifying and resolving security-related issues, escalating where required
- Ensure devices and users comply with company security standards and policies
- Contribute to knowledge sharing within the IT team, helping improve first-time fix rates through clear documentation and practical guidance
- Support effective ticket triage by working with 1st line to ensure issues are correctly categorised, prioritised, and escalated where required
Essential Skills and Experience
- Proven experience in a 2nd Line IT Support role (minimum 3–5 years)
- Excellent diagnostic and problem-solving skills, with the ability to troubleshoot complex technical issues
- Ability to take ownership of issues through to resolution, including root cause identification
- Excellent communication skills
- Strong organisational and time management skills, with the ability to prioritise workload effectively
- Full UK driving licence
- Strong experience administering Microsoft 365 (Exchange Online, Teams, SharePoint)
- Hands‑on experience with Intune (device enrolment, compliance policies, deployment)
- Experience supporting Active Directory and Entra ID (Azure AD), including user and access management
- Understanding of Conditional Access, MFA, and endpoint security controls
- Experience with the wider Microsoft 365 admin ecosystem
- Experience supporting Windows 10, Windows 11, and Windows Server environments
- Working knowledge of networking concepts (DNS, DHCP, VPN, connectivity troubleshooting)
- Experience supporting server infrastructure (file services, permissions, basic virtualisation)
- Experience working with IT service management / ticketing systems
Desirable Skills and Experience
- Experience supporting a multi‑site environment
- Experience delivering on‑site and remote support
- Experience in a warehouse or logistics environment
- Exposure to virtualisation platforms (Hyper‑V / VMware)
- Basic scripting knowledge (PowerShell)
- Exposure to Linux environments
- Relevant IT certifications (Microsoft, CompTIA, etc.)
Benefits
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
2nd Line IT Technician in Tamworth employer: Espire
Contact Detail:
Espire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Technician in Tamworth
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or online webinars, and don’t be shy about reaching out on LinkedIn. You never know who might have a lead on your next 2nd Line IT Technician role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical challenges you've tackled. Share examples of how you’ve diagnosed root causes or resolved complex issues. This will help them see you as the problem-solver they need.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter!
We think you need these skills to ace 2nd Line IT Technician in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Technician role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we do!
Show Off Your Problem-Solving Skills: In your application, give examples of complex issues you've resolved in the past. We love seeing candidates who can take ownership of problems and find effective solutions, so don’t hold back on showcasing your skills!
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to see your qualifications at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Espire
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Intune, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you can handle the complex issues that come your way.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed root causes and implemented permanent fixes in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you take ownership of incidents from start to finish.
✨Show Your Team Spirit
This role involves working closely with 1st line engineers and 3rd line support, so highlight your collaborative skills. Share experiences where you've worked as part of a team to improve service quality or reduce ticket volumes, showing that you're a team player who values communication.
✨Be Ready for Real-World Scenarios
Expect some technical questions or practical tests during the interview. Brush up on networking concepts like DNS and DHCP, and be prepared to troubleshoot a hypothetical issue on the spot. This will demonstrate your hands-on experience and ability to think on your feet.