At a Glance
- Tasks: Provide hands-on IT support and solve tech problems across a dynamic multi-site environment.
- Company: Join the innovative Scolmore Group IT team with a focus on growth and impact.
- Benefits: Enjoy competitive pay, health cashback, extra leave options, and a pension scheme.
- Other info: Exciting opportunities for learning and career advancement in a supportive team.
- Why this job: Make a real difference in tech while building a long-term career in IT.
- Qualifications: Passion for technology, problem-solving skills, and experience with Microsoft 365.
The predicted salary is between 22950 - 28050 £ per year.
Looking for more than just a helpdesk role? Join the Scolmore Group IT team and develop your skills, business-critical systems, and exciting projects that make a real impact.
We are looking for a motivated and hands-on IT Helpdesk Technician to support users across a fast-paced multi-site business environment.
This role is ideal for someone who enjoys problem solving, working with technology, and delivering a high standard of support to end users across offices, warehouses, and operational environments.
This is not a repetitive call centre style helpdesk role, and instead, we are looking for someone who takes ownership, enjoys learning, and wants to build a long-term career within IT.
This is a permanent full time position which is fully office based at our head office in Tamworth.
Main Duties
- Serving as the first point of contact for IT support across the business
- Provide 1st and 2nd line technical support via phone, email, remote support, and in person
- Take ownership of incidents and requests through to resolution, escalating where required
- Support Microsoft 365 applications including Outlook, Teams, Share Point, and One Drive
- Support Windows 11 desktop and laptop environments
- Build, configure, and deploy end user devices and peripherals
- Support user account administration within Active Directory and Entra ID
- Assist with Intune device enrolment, compliance, and deployment support
- Troubleshoot hardware, software, printing, connectivity, and access issues
- Support warehouse operational devices including scanners, printers, and label devices
- Maintain accurate documentation and update the IT knowledge base where required
- Ensure all work is logged and updated within the IT ticketing system
- Support endpoint security standards including MFA, device compliance, and antivirus controls
- Assist with software installations, patching, and system updates
- Support office moves, desk setups, and hardware deployments across sites
- Travel across group sites where required, sometimes at short notice
- Support the wider IT team during peak periods and major incidents
- Participate in out-of-hours support rotation where required
- Maintain a professional, organized, and customer focused approach at all time
Skills and Experience
Essential
- Passion for technology and a drive to further develop that interest
- Excellent diagnostic and problem-solving skills and possess strong communication and interpersonal skills
- Experience supporting Microsoft 365 applications, Windows 10 / Windows 11 and IT ticketing systems
- Basic understanding of Active Directory and Entra ID
- Understanding of endpoint security and MFA
- Good organisational and time management skills
- Ability to work independently and as part of a team
Desirable
- Experience supporting warehouse environments
- Experience with Intune and device management
- Exposure to networking concepts (DNS, DHCP, VPN)
- Relevant IT qualifications or certifications
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
- Site Location: Scolmore House, Tamworth, B79 7UL
- #J-18808-Ljbffr
IT Helpdesk Technician employer: Espire
Scolmore is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where innovation and collaboration thrive. As an Area Sales Manager, you will benefit from a supportive environment that encourages professional development, alongside attractive perks such as a health cashback plan and the option to purchase additional annual leave. With a focus on building long-term relationships and driving sustainable growth, Scolmore provides a rewarding opportunity for those looking to make a meaningful impact in the sales sector across Lincolnshire, Nottingham, and Leicester.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Espire values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Espire might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Espire!
✨Direct Apply to Espire
Let's not forget to apply directly through the Espire website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Espire.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Espire. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Espire
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
