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For Companies At a Glance
- Tasks: Monitor and resolve incidents in Dispatcher 2019 while supporting users and optimising processes.
- Company: Join a dynamic team focused on innovative application support solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a crucial support role that directly impacts business operations.
- Qualifications: Experience with BY Dispatcher 2019, Oracle SQL, and strong problem-solving skills required.
- Other info: Work in a collaborative environment with opportunities for continuous improvement.
We are looking for Application Support (Incident Management ticket support).
Location: UK (Remote work with very limited travel).
Salary: Open to discuss.
Must have key skills: BY Dispatcher 2019, Oracle SQL query, ticket management.
Job Details:
- Application Support & Incident Management: Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause analysis (RCA) for recurring or critical issues. Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces. Escalate unresolved issues to vendor or development teams when necessary.
- Operational Activities: Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application.
- Change & Release Management: Support deployment activities for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes.
- User Support & Coordination: Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base.
- Continuous Improvement: Identify automation or process optimization opportunities for recurring support tasks. Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
- Technical Skills: Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
- Soft Skills: Excellent communication and problem-solving skills. Strong analytical mindset and attention to detail. Ability to work in a 24x7 support model (rotational shifts, including weekends). Capable of working independently and collaboratively in a distributed team setup.
Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Support Analyst- Dispatcher employer: Espire Infolabs
Contact Detail:
Espire Infolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst- Dispatcher
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Support Analyst gig.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about BY Dispatcher 2019 and Oracle SQL queries. We want you to shine when they ask about incident management and problem-solving!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and teamwork are key in this role. We suggest sharing examples of how you've successfully collaborated with others or resolved issues in past positions during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that job!
We think you need these skills to ace Support Analyst- Dispatcher
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, job monitoring, and logs. Familiarity with the system will not only impress the interviewers but also help you answer technical questions confidently.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key skill for this role, practice writing and optimising SQL queries before the interview. Be prepared to explain how you've used SQL in past roles, especially in incident management or troubleshooting scenarios.
✨Communicate Clearly
Excellent communication is crucial for a Support Analyst. Practice explaining complex technical issues in simple terms. Think about examples where you've successfully liaised with users or resolved issues through effective communication.
✨Demonstrate Problem-Solving Prowess
Prepare to discuss specific incidents you've managed, focusing on your root cause analysis (RCA) skills. Highlight any automation or process improvements you've implemented in previous roles to show your proactive approach to problem-solving.
