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For Companies At a Glance
- Tasks: Monitor and resolve incidents in Dispatcher 2019 while supporting users and optimising processes.
- Company: Join a dynamic team focused on innovative application support solutions.
- Benefits: Open salary discussions, remote work flexibility, and opportunities for professional growth.
- Why this job: Be part of a crucial support role that directly impacts business operations and user satisfaction.
- Qualifications: Experience with BY Dispatcher 2019, Oracle SQL, and strong problem-solving skills required.
- Other info: Work in a collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for Application Support (Incident Management ticket support).
Location: UK (Remote work with very limited travel).
Salary: Open to discuss.
Must have key skills: BY Dispatcher 2019, Oracle SQL query, ticket management.
Job Details:
- Application Support & Incident Management: Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause analysis (RCA) for recurring or critical issues. Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces. Escalate unresolved issues to vendor or development teams when necessary.
- Operational Activities: Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application.
- Change & Release Management: Support deployment activities for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes.
- User Support & Coordination: Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base.
- Continuous Improvement: Identify automation or process optimization opportunities for recurring support tasks. Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
- Technical Skills: Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
- Soft Skills: Excellent communication and problem-solving skills. Strong analytical mindset and attention to detail. Ability to work in a 24x7 support model (rotational shifts, including weekends). Capable of working independently and collaboratively in a distributed team setup.
Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Contact Detail:
Espire Infolabs Recruiting Team
We think you need these skills to ace Support Analyst- Dispatcher
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, configuration, and job monitoring. Familiarity with the system will not only impress your interviewers but also help you answer technical questions with confidence.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key skill for this role, practice writing and optimising SQL queries before your interview. Be prepared to explain how you've used SQL in past roles, especially in relation to incident management and data analysis.
✨Demonstrate Problem-Solving Prowess
Prepare examples of how you've handled incidents or problems in previous jobs. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your analytical mindset and ability to resolve issues effectively.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role, so practice articulating your thoughts clearly. Be ready to discuss how you've liaised with business users and provided support in the past. Good communication can set you apart from other candidates!
