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- Tasks: Monitor and resolve incidents in Dispatcher 2019 while supporting users and optimising processes.
- Company: Join a dynamic team focused on innovative application support solutions.
- Benefits: Open salary discussions, remote work options, and opportunities for professional growth.
- Why this job: Be part of a crucial support role that directly impacts business operations.
- Qualifications: Experience with BY Dispatcher 2019, Oracle SQL, and strong problem-solving skills required.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
we are looking for Application Support (Incident Management ticket support)
location: UK, (Remote work with very limited Trevel)
salary: open to discuss
must have key skill : BY Dispatcher 2019 , oracle sql query, ticket Management
Job Details:
Application Support & Incident Management
Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules.
Provide root cause analysis (RCA) for recurring or critical issues.
Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces.
Escalate unresolved issues to vendor or development teams when necessary.
Operational Activities
Perform regular system health checks, environment validation, and log monitoring.
Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools).
Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans.
Maintain configuration data, calendars, and parameters within the Dispatcher application.
Change & Release Management
Support deployment activities for patches, releases, and upgrades.
Validate functional and regression test cases post-deployment.
Participate in change review meetings and maintain documentation for all production changes.
User Support & Coordination
Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes.
Provide end-user training and knowledge transfer where required.
Document known issues, workarounds, and best practices in the knowledge base.
Continuous Improvement
Identify automation or process optimization opportunities for recurring support tasks.
Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
Technical Skills
Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules).
Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands.
Familiarity with integration tools (e.g., webMethods).
Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
Soft Skills
Excellent communication and problem-solving skills.
Strong analytical mindset and attention to detail.
Ability to work in a 24×7 support model (rotational shifts, including weekends).
Capable of working independently and collaboratively in a distributed team setup.
Education & Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Contact Detail:
Espire Infolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst- Dispatcher
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills, especially around BY Dispatcher and SQL queries. Practice common interview questions and scenarios related to incident management so you can showcase your expertise.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
✨Tip Number 4
Apply through our website for the best chance at landing that Support Analyst role. We love seeing candidates who take the initiative to connect directly with us!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with BY Dispatcher 2019 and Oracle SQL. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled incidents or resolved issues in the past. We’re looking for those analytical skills, so share specific situations where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, job monitoring, and logs. Familiarity with the system will not only impress your interviewers but also help you answer technical questions with confidence.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key skill for this role, practice writing and optimising queries beforehand. You might be asked to solve a problem on the spot, so being able to demonstrate your hands-on experience will set you apart from other candidates.
✨Communicate Clearly and Effectively
Excellent communication is crucial in this role, especially when liaising with business users. Prepare to showcase your problem-solving skills and how you’ve effectively communicated solutions in past experiences. Use examples that highlight your analytical mindset and attention to detail.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your ability to handle incidents and service requests. Think of specific situations where you provided root cause analysis or managed job failures. Sharing these experiences will demonstrate your capability to thrive in a 24x7 support model.
