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For Companies We are looking for Application Support (Incident Management ticket support).
Location: UK (Remote work with very limited travel).
Salary: Open to discuss.
Must have key skills: BY Dispatcher 2019, Oracle SQL query, ticket management.
Job Details:
- Application Support & Incident Management: Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause analysis (RCA) for recurring or critical issues. Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces. Escalate unresolved issues to vendor or development teams when necessary.
- Operational Activities: Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application.
- Change & Release Management: Support deployment activities for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes.
- User Support & Coordination: Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base.
- Continuous Improvement: Identify automation or process optimization opportunities for recurring support tasks. Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
- Technical Skills: Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
- Soft Skills: Excellent communication and problem-solving skills. Strong analytical mindset and attention to detail. Ability to work in a 24x7 support model (rotational shifts, including weekends). Capable of working independently and collaboratively in a distributed team setup.
Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Contact Detail:
Espire Infolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst- Dispatcher
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to application support and incident management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your experience with BY Dispatcher, Oracle SQL, and any relevant projects. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Analyst- Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with BY Dispatcher 2019 and Oracle SQL. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled incidents or resolved issues in the past. We’re looking for those analytical skills and attention to detail, so share specific situations where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, job monitoring, and logs. Having specific examples of how you've handled incidents or resolved issues in the past will really impress the interviewers.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key part of the role, practice writing and explaining some common queries. Be prepared to discuss how you've used SQL in previous roles to troubleshoot or manage data effectively. This will demonstrate your technical prowess and problem-solving abilities.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. During the interview, make sure to articulate your thoughts clearly and provide structured answers. Use the STAR method (Situation, Task, Action, Result) to frame your responses, especially when discussing past experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your analytical mindset and problem-solving skills. Think about potential incidents you might face in the role and how you would approach them. This shows that you're not just technically skilled but also proactive in your thinking.
