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For Companies At a Glance
- Tasks: Monitor and resolve incidents in Dispatcher 2019 while providing user support.
- Company: Join a dynamic team focused on application support in a remote work environment.
- Benefits: Open salary discussions, flexible remote work, and opportunities for professional growth.
- Why this job: Be part of a crucial support role that ensures business operations run smoothly.
- Qualifications: Experience with BY Dispatcher 2019, Oracle SQL, and strong problem-solving skills required.
- Other info: Work in a collaborative team with opportunities for continuous improvement and automation.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for Application Support (Incident Management ticket support).
Location: UK (Remote work with very limited travel).
Salary: Open to discuss.
Must have key skills: BY Dispatcher 2019, Oracle SQL query, ticket management.
Job Details:
- Application Support & Incident Management: Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause analysis (RCA) for recurring or critical issues. Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces. Escalate unresolved issues to vendor or development teams when necessary.
- Operational Activities: Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application.
- Change & Release Management: Support deployment activities for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes.
- User Support & Coordination: Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base.
- Continuous Improvement: Identify automation or process optimization opportunities for recurring support tasks. Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
- Technical Skills: Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
- Soft Skills: Excellent communication and problem-solving skills. Strong analytical mindset and attention to detail. Ability to work in a 24x7 support model (rotational shifts, including weekends). Capable of working independently and collaboratively in a distributed team setup.
Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Support Analyst- Dispatcher employer: Espire Infolabs
Contact Detail:
Espire Infolabs Recruiting Team
We think you need these skills to ace Support Analyst- Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with BY Dispatcher 2019 and Oracle SQL. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled incidents or resolved issues in the past. We’re looking for those analytical skills, so share specific situations where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, job monitoring, and logs. Familiarity with the system will not only impress your interviewers but also help you answer technical questions with confidence.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key skill for this role, practice writing and optimising queries beforehand. You might be asked to solve a problem or demonstrate your understanding of database management during the interview, so being prepared will give you an edge.
✨Communicate Clearly
Excellent communication is crucial in this role, especially when liaising with business users. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to showcase your problem-solving skills and how you’ve effectively communicated in challenging situations.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've identified automation or process optimisation opportunities in your previous roles. Interviewers love candidates who are proactive about improving processes, so share specific examples of how you contributed to performance tuning or preventive maintenance activities.
