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For Companies We are looking for Application Support (Incident Management ticket support).
Location: UK (Remote work with very limited travel).
Salary: Open to discuss.
Must have key skills: BY Dispatcher 2019, Oracle SQL query, ticket management.
Job Details:
- Application Support & Incident Management: Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause analysis (RCA) for recurring or critical issues. Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces. Escalate unresolved issues to vendor or development teams when necessary.
- Operational Activities: Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application.
- Change & Release Management: Support deployment activities for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes.
- User Support & Coordination: Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base.
- Continuous Improvement: Identify automation or process optimization opportunities for recurring support tasks. Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
- Technical Skills: Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
- Soft Skills: Excellent communication and problem-solving skills. Strong analytical mindset and attention to detail. Ability to work in a 24x7 support model (rotational shifts, including weekends). Capable of working independently and collaboratively in a distributed team setup.
Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Contact Detail:
Espire Infolabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst- Dispatcher
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to application support and incident management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your experience with BY Dispatcher 2019 and Oracle SQL. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, job monitoring, and logs. Familiarity with the system will not only impress your interviewers but also help you answer technical questions with confidence.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key skill for this role, practice writing and optimising queries beforehand. You might be asked to solve a problem or analyse data during the interview, so being prepared with examples of your past work can really set you apart.
✨Communicate Clearly
Excellent communication is crucial in this role, especially when liaising with business users. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your experience to demonstrate how you've effectively communicated in past roles.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific incidents where you successfully resolved issues or improved processes. Think about times you've conducted root cause analysis or handled job failures. This will showcase your analytical mindset and attention to detail, which are essential for a Support Analyst.
