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For Companies At a Glance
- Tasks: Monitor and resolve incidents in Dispatcher 2019 while supporting users and optimising processes.
- Company: Join a dynamic team focused on innovative application support solutions.
- Benefits: Open salary discussions, remote work options, and opportunities for professional growth.
- Why this job: Be part of a crucial support role that directly impacts business operations.
- Qualifications: Experience with BY Dispatcher 2019, Oracle SQL, and strong problem-solving skills required.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
we are looking for Application Support (Incident Management ticket support)
location: UK, (Remote work with very limited Trevel)
salary: open to discuss
must have key skill : BY Dispatcher 2019 , oracle sql query, ticket Management
Job Details:
Application Support & Incident Management
Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules.
Provide root cause analysis (RCA) for recurring or critical issues.
Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces.
Escalate unresolved issues to vendor or development teams when necessary.
Operational Activities
Perform regular system health checks, environment validation, and log monitoring.
Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools).
Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans.
Maintain configuration data, calendars, and parameters within the Dispatcher application.
Change & Release Management
Support deployment activities for patches, releases, and upgrades.
Validate functional and regression test cases post-deployment.
Participate in change review meetings and maintain documentation for all production changes.
User Support & Coordination
Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes.
Provide end-user training and knowledge transfer where required.
Document known issues, workarounds, and best practices in the knowledge base.
Continuous Improvement
Identify automation or process optimization opportunities for recurring support tasks.
Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
Technical Skills
Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules).
Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands.
Familiarity with integration tools (e.g., webMethods).
Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
Soft Skills
Excellent communication and problem-solving skills.
Strong analytical mindset and attention to detail.
Ability to work in a 24×7 support model (rotational shifts, including weekends).
Capable of working independently and collaboratively in a distributed team setup.
Education & Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3–6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
Support Analyst- Dispatcher employer: Espire Infolabs
Contact Detail:
Espire Infolabs Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with BY Dispatcher 2019 and Oracle SQL. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled incidents or resolved issues in the past. We’re looking for those analytical skills, so share specific situations where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Espire Infolabs
✨Know Your Dispatcher Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019. Be ready to discuss its core modules, job monitoring, and logs. Familiarity with the system will not only impress the interviewers but also help you answer technical questions confidently.
✨Show Off Your SQL Skills
Since Oracle SQL queries are a key part of the role, practice writing and explaining SQL queries beforehand. Prepare to discuss how you've used SQL in past roles to resolve incidents or manage data effectively. This will demonstrate your hands-on experience and technical prowess.
✨Communicate Clearly and Effectively
Excellent communication is crucial for this position. During the interview, focus on articulating your thoughts clearly. Use examples from your previous experiences to showcase your problem-solving skills and how you’ve liaised with users for issue clarification.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle incidents and service requests. Think of specific examples where you provided root cause analysis or managed job failures. This will show your analytical mindset and readiness for real-world challenges.
