Job Title: Professional ServicesConsultant
Job Type: Permanent/Contract (Outside IR35)
Job Location: 100% Remote in UK
Job Description:
About the Role
The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clientswithin their designated region (North America,EMEA). Reporting to the Professional Services Consulting Manageror Senior Manager, this role willbe responsible forproviding strategic consulting services, helping clients define requirements, and configuring andoptimizingour software to achieve critical business goals. The ideal candidate will combine technicalexpertise,consultative skills, and strong client relationship management to drive positive customer outcomes.
Key Responsibilities
Technical & Consultative Expertise
Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes
Stay updated with the latest within our products and features, as well as broader technology trends and advancements
Apply technical knowledge to support clients in achieving their business objectives
Identifyand resolve complex business or technical issues in partnership with the SolutionsArchitect to ensure minimal disruption to the project
Configure and customize our solutions to meet client-specific requirements
Client Engagement & Delivery
Build andmaintainstrong client relationships with all relevant stakeholders
Understand client needs and provide support to deliver tailored solutions
Communicate effectively with clients, translating technical concepts to non-technical stakeholders
Represent the company professionally anddemonstratethe value of our solutions
Drive client adoption and ensure successful implementation of our solutions
Project Support
Contribute to the management of projects frominceptionto completion
Ensuretimelydelivery and adherence to budget in partnership with theDeliveryManager and clientstakeholders
Be able to applyproject management methodologies to track progress and manage deliverables
Identifyand mitigate potential risks that couldimpactproject success
Manage client expectations throughout the project lifecycle
Documentation & Knowledge Sharing
Prepare detailed reporting and presentations in partnership with theDeliveryManager for internal and client stakeholders
Clearly document agreed-upon solutions in partnership with the Solutions Architect
Capture all relevant information for recurring technical needs
Create andmaintainknowledge base articles and best practice guidelines
Contribute to the development of reusable assets and templates
Team Collaboration& Operational Adherence
Adopt and help iterate on all processes, best-practicesandoperational elements to ensure consistency
Work effectively with cross-functional teams to deliver integrated solutions
Mentor and guideassociateconsultants where appropriate
Foster a collaborative and productive work environment
Share knowledge andexpertisewith team members
Support the Professional Services Consulting Manager in achieving team objectives
Qualifications
Experience
4+ years of experience in technical or business consulting or a related field
History of successful client engagement and solution delivery
Experience with enterprise software implementation and configurationor professional services
Background in applying structured methodologies for service delivery
Experience working in cross-functional project teams
Technical Skills
In-depth knowledge of the solutions being implementedorleveraged(Subject Matter Expert)
Strong understanding of other technical systems and integrations
Familiarity with software development processes and practices
Experience with configuration and customization of enterprise software
Understanding of data models and business process workflows
Familiarity with UX/UI design principles
Consultative Skills
Strong analytical and problem-solving capabilities
Ability to analyze complex problems and develop effective solutions
Experience translating business requirements into technical solutions
Strong data analysis and interpretation skills
Creative and critical thinking abilities
Project Management Skills
Familiaritywith project management methodologies (e.g., Agile, Scrum, Waterfall)
Ability to manage multiple workstreams simultaneously
Strong organizational and time management skills
Experience in scope management and handling changing requirements
Ability to track progress and report on deliverables
Communication & Client Management
Excellent verbal and written communication abilities
Strong presentation and documentation skills
Ability to explain technical concepts to non-technical stakeholders
Experience building andmaintainingstrong client relationships
Understanding of client business processes and requirements
Additional Skills
Strong business acumen with understanding of industry trends
Ability to align technical solutions with business goals
Adaptability to quickly learnnew technologiesand processes
Team collaboration and interpersonal skills
Self-motivation and ability to work independently when needed
Education & Certifications
Bachelor's degree;Master'sdegree preferred, either degree inComputer Science, Information Technology, or related fielda plus
Relevant certifications (e.g., PMP, ITIL) a plus
Professional Services Consultant in London employer: Espire Infolabs Limited
As a Professional Services Consultant with us, you'll enjoy the flexibility of 100% remote work across the UK, allowing for a perfect work-life balance. Our company fosters a collaborative and inclusive culture, prioritising employee growth through continuous training and development opportunities, ensuring you can thrive in your career while making a meaningful impact on our clients' success.
