At a Glance
- Tasks: Monitor and resolve incidents, support users, and optimise processes in a dynamic remote environment.
- Company: Espire Infolab, a forward-thinking tech company with a flexible work culture.
- Benefits: 100% remote work, competitive salary, and opportunities for professional growth.
- Other info: Perfect for tech-savvy individuals looking for a challenging role with career advancement.
- Why this job: Join a team that values innovation and continuous improvement while working with cutting-edge technology.
- Qualifications: Experience with Blue Yonder Dispatcher, Oracle Database, and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Espire Infolab is hiring for L2 Support Engineer with 100% remote working flexibility (Limited Travel Required).
Job Type: Permanent
Job Location: 100% Remote (Limited travel required)
Job Description:
- Application Support & Incident Management: Monitor and resolve incidents, service requests, and problems related to Dispatcher 2019 and its integrated modules. Provide root cause analysis (RCA) for recurring or critical issues. Handle job failures, batch monitoring, and error handling within Dispatcher and related interfaces. Escalate unresolved issues to vendor or development teams when necessary.
- Operational Activities: Perform regular system health checks, environment validation, and log monitoring. Manage scheduler jobs, system alerts, and integration workflows (with Oracle, SQL, or middleware tools). Support business-critical batch runs, ensuring timely completion and accuracy of dispatch plans. Maintain configuration data, calendars, and parameters within the Dispatcher application.
- Change & Release Management: Support deployment activities for patches, releases, and upgrades. Validate functional and regression test cases post-deployment. Participate in change review meetings and maintain documentation for all production changes.
- User Support & Coordination: Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base.
- Continuous Improvement: Identify automation or process optimization opportunities for recurring support tasks. Contribute to performance tuning and preventive maintenance activities.
Required Skills & Experience:
- Technical Skills: Strong understanding of Blue Yonder / BY Dispatcher 2019 (configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS).
- Soft Skills: Excellent communication and problem-solving skills. Strong analytical mindset and attention to detail. Ability to work in a 24x7 support model (rotational shifts, including weekends). Capable of working independently and collaboratively in a distributed team setup.
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in application support, preferably in Blue Yonder/JDA Dispatcher.
L2 Support Engineer in London employer: Espire Infolabs Limited
Espire Infolab is an exceptional employer that offers a fully remote working environment, allowing L2 Support Engineers to maintain a healthy work-life balance while contributing to critical application support. With a strong focus on employee growth, the company provides opportunities for continuous improvement and skill enhancement, fostering a collaborative culture where innovation is encouraged. Additionally, the flexibility of limited travel ensures that team members can thrive in their roles without compromising personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dispatcher or similar systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about Blue Yonder and SQL queries. We want you to shine when they ask about your experience with incident management and system health checks!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and problem-solving are key in support roles. Share examples of how you've helped users or resolved issues in the past during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace L2 Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the L2 Support Engineer role. Highlight your experience with Blue Yonder and any relevant technical skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re all about problem-solving here, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Espire Infolabs Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Blue Yonder / BY Dispatcher 2019 and related technologies. Be ready to discuss your hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled incidents or service requests in the past. Highlight your analytical mindset and attention to detail by discussing root cause analysis (RCA) you've conducted for recurring issues. This will demonstrate your ability to think critically under pressure.
✨Communicate Clearly and Effectively
Since this role involves liaising with business users, practice articulating complex technical concepts in simple terms. Good communication is key, so be prepared to explain how you would provide functional support for Dispatcher planning processes and train end-users.
✨Emphasise Continuous Improvement
Think about ways you've identified automation or process optimisation opportunities in your previous roles. Be ready to discuss how you contributed to performance tuning and preventive maintenance activities. Showing a proactive approach to improvement can set you apart from other candidates.
