Professional Services Consultant in Glasgow

Job Description

Job Title: Professional ServicesConsultant
Job Type: Permanent/Contract (Outside IR35)
Job Location: 100% Remote in UK
Job Description:

About the Role

The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clientswithin their designated region (North America,EMEA). Reporting to the Professional Services Consulting Manageror Senior Manager, this role willbe responsible forproviding strategic consulting services, helping clients define requirements, and configuring andoptimizingour software to achieve critical business goals. The ideal candidate will combine technicalexpertise,consultative skills, and strong client relationship management to drive positive customer outcomes.

Key Responsibilities

Technical & Consultative Expertise

• Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes

• Stay updated with the latest within our products and features, as well as broader technology trends and advancements

• Apply technical knowledge to support clients in achieving their business objectives

• Identifyand resolve complex business or technical issues in partnership with the SolutionsArchitect to ensure minimal disruption to the project

• Configure and customize our solutions to meet client-specific requirements

Client Engagement & Delivery

• Build andmaintainstrong client relationships with all relevant stakeholders

• Understand client needs and provide support to deliver tailored solutions

• Communicate effectively with clients, translating technical concepts to non-technical stakeholders

• Represent the company professionally anddemonstratethe value of our solutions

• Drive client adoption and ensure successful implementation of our solutions

Project Support

• Contribute to the management of projects frominceptionto completion

• Ensuretimelydelivery and adherence to budget in partnership with theDeliveryManager and clientstakeholders

• Be able to applyproject management methodologies to track progress and manage deliverables

• Identifyand mitigate potential risks that couldimpactproject success

• Manage client expectations throughout the project lifecycle

Documentation & Knowledge Sharing

• Prepare detailed reporting and presentations in partnership with theDeliveryManager for internal and client stakeholders

• Clearly document agreed-upon solutions in partnership with the Solutions Architect

• Capture all relevant information for recurring technical needs

• Create andmaintainknowledge base articles and best practice guidelines

• Contribute to the development of reusable assets and templates

Team Collaboration& Operational Adherence

• Adopt and help iterate on all processes, best-practicesandoperational elements to ensure consistency

• Work effectively with cross-functional teams to deliver integrated solutions

• Mentor and guideassociateconsultants where appropriate

• Foster a collaborative and productive work environment

• Share knowledge andexpertisewith team members

• Support the Professional Services Consulting Manager in achieving team objectives

Qualifications

Experience

• 4+ years of experience in technical or business consulting or a related field

• History of successful client engagement and solution delivery

• Experience with enterprise software implementation and configurationor professional services

• Background in applying structured methodologies for service delivery

• Experience working in cross-functional project teams

Technical Skills

• In-depth knowledge of the solutions being implementedorleveraged(Subject Matter Expert)

• Strong understanding of other technical systems and integrations

• Familiarity with software development processes and practices

• Experience with configuration and customization of enterprise software

• Understanding of data models and business process workflows

• Familiarity with UX/UI design principles

Consultative Skills

• Strong analytical and problem-solving capabilities

• Ability to analyze complex problems and develop effective solutions

• Experience translating business requirements into technical solutions

• Strong data analysis and interpretation skills

• Creative and critical thinking abilities

Project Management Skills

• Familiaritywith project management methodologies (e.g., Agile, Scrum, Waterfall)

• Ability to manage multiple workstreams simultaneously

• Strong organizational and time management skills

• Experience in scope management and handling changing requirements

• Ability to track progress and report on deliverables

Communication & Client Management

• Excellent verbal and written communication abilities

• Strong presentation and documentation skills

• Ability to explain technical concepts to non-technical stakeholders

• Experience building andmaintainingstrong client relationships

• Understanding of client business processes and requirements

Additional Skills

• Strong business acumen with understanding of industry trends

• Ability to align technical solutions with business goals

• Adaptability to quickly learnnew technologiesand processes

• Team collaboration and interpersonal skills

• Self-motivation and ability to work independently when needed

Education & Certifications

• Bachelor's degree;Master'sdegree preferred, either degree inComputer Science, Information Technology, or related fielda plus

• Relevant certifications (e.g., PMP, ITIL) a plus

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