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- Tasks: Support the public by regulating dental professionals and managing sensitive cases.
- Company: Espaço 3 Duques, a diverse and inclusive workplace in Birmingham.
- Benefits: Flexible working, 27 days holiday, pension contributions, and staff discounts.
- Why this job: Make a real difference every day while developing your career in a supportive environment.
- Qualifications: Customer service skills and experience in a regulatory or similar environment.
- Other info: Join a team that values diversity and offers excellent growth opportunities.
The predicted salary is between 30411 - 35777 £ per year.
Join to apply for the Caseworker role at Espaço 3 Duques.
Salary: £30,411 - £35,777 per annum
Location: Birmingham / Hybrid (working two days per week in our Birmingham Office)
Contract: Permanent
Hours: Full time
We are excited to announce that we have a permanent opportunity available within our Fitness to Practise team in Birmingham. If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team offers a rewarding career with significant development opportunities. Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service.
Person Specification
- Regulatory or similar environment experience, managing sensitive and confidential information.
- Able to work under pressure in a busy and demanding environment, using prioritisation and organisational skills when managing competing deadlines.
- Ability to maintain accurate records, case information and other records using the case management system.
- Use of analytical skills, exploring investigative options with an attention to detail.
- Taking a creative approach to troubleshoot and resolve problems.
- Ability to champion continuous improvement and assist in the implementation of change in the team.
About Us
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.
Benefits
- 27 days holiday (plus statutory) - rising to 30 days after 2 years' service
- Flexi-time scheme
- Employer pension contributions up to 10%
- Buy/Sell annual leave
- Enhanced Maternity, Paternity and Adoption leave from 1 year's service.
- Life assurance, income protection plan and enhanced sick leave policy
- Staff discounts including eye care contributions and discounted gym membership.
How To Apply
To apply please click the apply button. As part of your supporting statement, please give examples of how you meet the following criteria. We would advise that applicants use the S.T.A.R method when drafting examples.
- Excellent oral communication and customer service skills with the ability to develop and maintain stakeholder relationships and able to communicate professionally in challenging situations.
- Excellent written skills to identify key issues, summarising in a clear concise manner and ability to make recommendations supported by strong arguments based on available information.
- Experience of making recommendations, supported by strong arguments in addition to a risk-based approach.
- Experience of working flexibly in a team assisting others and encouraging team morale.
Closing date: 23:59 on Sunday 11 January 2026
Interviews will take place week commencing 19 January 2026. Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.
Caseworker in Birmingham employer: Espaço 3 Duques
Contact Detail:
Espaço 3 Duques Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Espaço 3 Duques. Understand their mission and values, especially around protecting the public and diversity. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your STAR method! When preparing for your interview, think of specific situations where you've demonstrated the skills they're looking for. Use the Situation, Task, Action, Result format to structure your responses clearly and effectively.
✨Tip Number 3
Show off your customer service skills! As a Caseworker, you'll need to handle challenging situations with grace. Think of examples where you've successfully managed difficult customer interactions and be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Espaço 3 Duques.
We think you need these skills to ace Caseworker in Birmingham
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Caseworker role is all about. Dive into the job description and think about how your skills and experiences align with what they're looking for. This will help you tailor your application and show us that you're the right fit!
Use the S.T.A.R Method: When crafting your supporting statement, remember to use the S.T.A.R method (Situation, Task, Action, Result). This approach helps you structure your examples clearly and effectively, making it easier for us to see how you've tackled challenges in the past.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep your language professional yet approachable. We want to see how well you can summarise key issues and make strong recommendations!
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows that you're keen on joining our team at Espaço 3 Duques. We can't wait to hear from you!
How to prepare for a job interview at Espaço 3 Duques
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Caseworker and the responsibilities involved. Familiarise yourself with the Fitness to Practise team’s objectives and how they protect the public. This will help you answer questions confidently and show your genuine interest in the position.
✨Use the S.T.A.R Method
When preparing your examples for the interview, use the S.T.A.R (Situation, Task, Action, Result) method. This structured approach will help you clearly articulate your experiences, especially when discussing your customer service skills and how you've handled challenging situations in the past.
✨Showcase Your Team Spirit
Since teamwork is crucial in this role, be ready to share examples of how you've worked collaboratively in previous positions. Highlight instances where you’ve supported colleagues or contributed to team morale, as this aligns with the company’s values of inclusivity and support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about potential challenges a Caseworker might face and how you would approach them. This will demonstrate your ability to think on your feet and your readiness to tackle real-world issues in the role.
