IPS Data and Claims Officer in Bath

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation. At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

Purpose

We need an IPS Data and Claims Officer to work alongside the IPS Service Manager to support the delivery of one of the Shaw Trust Individual Placement and Support (IPS) Services. The aim of the service overall is to contribute to the Shaw Trust vision of a society in which everyone has the opportunity for employment, inclusion and independence.

Key Responsibilities

• Primary focus on delivering the required improvements to operational delivery processes and systems in order to ensure full compliance with the Trust's contractual obligations.
• Secondary focus on optimising the collection and dissemination of management information and service delivery across the organisation.
• Coordination of required data for wider stakeholders and commissioners.

Qualifications and Experience

• NVQ/SVQ level 2 or above or equivalent experience.
• Excellent IT skills with ability to use Microsoft Office and databases.
• Experience in using reporting / BI/MI systems.
• Experience with document and quality control.
• Experience in meeting deadlines and objectives when managing conflicting demands.
• Experience in the Individual Placement and Support (IPS) model, including fidelity to the IPS Model.
• Excellent interpersonal and communication skills.
• Good at building relationships with both internal and external stakeholders.
• Ability to use initiative when required and take a problem solving approach to work tasks.
• Excellent organisational skills.
• Excellent verbal and written skills and ability to communicate concisely and effectively.
• Demonstrable experience of providing excellent customer service skills.
• Understanding of our client group and the barriers our clients may face.

Location

You will be based at home, with some travel to meetings and other events.

Employee Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• Enhanced pension scheme after 6 months.
• Life Assurance at 3 times your annual salary rate.
• Access to a suite of learning and development opportunities including paid apprenticeship and masters' level qualifications, and management development programmes.
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network).
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan.

Our Strategy

To find out more about Shaw Trust’s aims in our 2030 Strategic Directive available here: Strategic Directive.

Join a Diverse and Inclusive Organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community, including people with lived experience and/or knowledge of disability or social exclusion.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.