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- Tasks: Manage and grow European markets while providing operational support to the freight team.
- Company: Espace Global Freight is the UK's first 100% employee-owned freight forwarder, prioritising exceptional customer service.
- Benefits: Enjoy a generous pension scheme, health cash plan, hybrid work options, and team-building events.
- Other info: Applications are reviewed as they come in; apply early for the best chance!
- Why this job: Join a dynamic team in a modern business focused on growth and employee ownership.
- Qualifications: Minimum five years of experience in European Road Freight with strong business acumen required.
The predicted salary is between 24000 - 36000 £ per year.
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Full Time / Permanent / 08.30 17.30 Mon-Fri
Generous Company Pension Scheme
Salary up to £30k negotiable depending on experience
Company Benefits (Health Cash Plan, Access to Employee Assistance Programme offering 24/7 support across a wide range of areas, team building events and much more!)
Member of Employee Ownership Trust (EOT)
Training & Development Opportunities
Hybrid contract upon successful completion of 6-month probation 3 days in the office and 2 days working from home.
Based in Burntwood (WS7)
Join the dynamic team at Espace, the UK\’s first ever 100% employee-owned freight forwarder, as one of our European Road Freight Operators of a team of 8, and play a part in developing our European road freight offering. As we set our sights on further developing our standard European Road Freight business alongside our other multimodal services, we are in search of an individual who has dedicated a minimum of five years to this specialism. The perfect candidate will boast a profound understanding of European Road Freight, coupled with extensive business acumen and an energetic pace of work. If you have the dedication, expertise, and the passion to elevate our offering, Espace is eager to welcome your application.
We are offering a great opportunity to grow within a modern, forward-thinking business. Hence, we would like an upbeat, motivated, tenacious character looking for a career in freight.
A little bit about the company … we are a non-asset owning freight forwarder with agency representation worldwide. Our people are our most valuable asset and we win business with our can-do approach, exceptional levels of customer service and trusted agency network.We specialise in general forwarding by road to within the UK, and all over Europe. Worldwide destinations by air and sea. In addition to this, we offer a UK customs brokerage service.
Main Purpose of the role
To manage and grow assigned European markets while providing additional operational assistance to our European Road Freight team, enabling further development of Espaces freight offering with existing customers and building strong relationships with both suppliers and customers.
Responsible for the delivery of operational activities, in accordance with targets set, to contribute to achievement of the company vision and overall business objectives, as well as performing to high quality standards.
- Look after all the customers who book full, part load and groupage, import and export shipments to and from Europe.
- Build and nurture good working relationships with existing customers.
- To increase business from existing, lapsed and recently gained clients.
- Offer our customers an exceptional service so that they come back to us month on month with repeat business and new lanes.
- Be able to confidently cross sell other services to our existing client base via our CRM
Role Details
- We work with a range of customers. Our customer base is made up of Freight Forwarders, direct manufacturers and logistic companies worldwide.
- We do not own any vehicles, we sub-contract all our work to UK, European and global suppliers, and have built up a strong network of preferred suppliers over the years.
- Customers call or email in with enquiries. Our team will go out to our preferred suppliers / agents to obtain the most competitive quote and then offer this to our customer to secure the booking.
- Once booking is secured, the team will handle the shipment from start to finish, taking ownership and accountability. Thus, offering a personal service to our customers and one contact point.
- Key account management of clients to strengthen existing relationships and growing the account, with a view to quoting and winning new lanes and cross selling other services.
- Language skills are an advantage but not essential.
Key Responsibilities
- To generate sales / profit linked directly to the current business plan. Focus and drive to achieve targets.
- Taking phone/e-mail enquiries from customers and quoting clients on their shipments, providing the best price and solution.
- Liaising with suppliers and negotiating prices with them.
- Using various freight exchanges and freight platforms.
- To identify any new revenue opportunities from existing customers and effectively present key features of our services (new and existing) to secure new business for other markets.
- Logging quotes on our TMS.
- Always liaising with the customers and constantly updating them with information (good or bad!)
- Checking on collections and deliveries with suppliers and advising clients on updates.
- Problem solving when issues occur and offering solutions to meet client requirements.
- Calling clients for work and staying connected with them regularly.
- Dealing with our in-house customs team as well as EU customs brokers by instructing them to complete clearance.
- Administering the whole booking process (with customers and suppliers), inputting bookings onto our bespoke TMS and tracking loads from booking to delivery.
- Covering shipments with suppliers, whilst proactively updating our customers on every milestone. Checking on shipments on the day of loading, through to delivery.
- To constantly promote company image through all activities.
- Visit key clients to further develop and strengthen relationships. This can include virtual calls.
Personal Attributes
- Hungry, driven and passionate to make a positive impact.
- Solution finder for when problems occur. Being proactive.
- Being able to work on your own as well in a team. Using your own initiative.
- Focus on results and willingly tackle problems or conflicts which threaten their achievement.
- Excellent communication and listening skills.
- Positive behaviours and attitude towards all stakeholders as well as applying this to the role.
- Owner mindset required.
- Emotional resilience. To enjoy working with customers and suppliers therefore, able to develop strong relationships,
- Flexibility, adaptability and quick thinking.
- High attention to detail.
- Tough negotiator
- Good overall knowledge of various modes: pallet/groupage/part and full/pallet networks/customs (various docs, incoterms etc).
- EU and UK customs knowledge and understanding what documents and requirements are needed.
- Good overall knowledge of European freight industry and markets. Relate to clients about market activity.
- To be well-organised and thorough, even under pressure.
- To enjoy working within a target-driven team environment – Be a team player.
- Must be Professional and respectful to all stakeholders (colleagues, customers, suppliers etc). Always upholding our company values.
Working for an Employee-Owned business requires its co-owners to be team players and think and act like owners. Taking ownership and accountability is key. Effective communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times.
Our Company values are PURE: Professionalism, Unity, Respectfulness and Enthusiasm.
If you feel you have what it takes to fulfil this role, please apply through this advert with your CV and a covering letter stating why you think we should invite you for an interview. Please also state your current salary and/or salary expectations.
DEADLINE FOR APPLICATIONS: Monday 18th August 2025
(APPLICATIONS WILL BE REVIEWED AS THEY COME IN)
NO AGENCIES PLEASE
LNKD1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Transportation, Logistics, Supply Chain and Storage
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European Road Freight Operator employer: Espace Global Freight
Contact Detail:
Espace Global Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Road Freight Operator
✨Tip Number 1
Familiarise yourself with the European road freight market. Understanding current trends, regulations, and key players will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the freight industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Espace Global Freight.
✨Tip Number 3
Demonstrate your problem-solving skills. Be prepared to discuss specific examples where you've successfully navigated challenges in freight operations, as this will showcase your ability to handle the demands of the role.
✨Tip Number 4
Showcase your customer service experience. Since building strong relationships with clients is crucial, be ready to highlight instances where you've gone above and beyond to meet customer needs in your previous roles.
We think you need these skills to ace European Road Freight Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in European road freight. Focus on relevant roles and responsibilities that demonstrate your understanding of the industry, as well as any achievements that showcase your ability to meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific reasons why you want to work at Espace Global Freight and how your skills align with their values of professionalism, unity, respectfulness, and enthusiasm.
Highlight Key Skills: Emphasise your key skills that are relevant to the position, such as negotiation, customer service, and problem-solving abilities. Provide examples of how you've successfully used these skills in previous roles to achieve results.
Showcase Your Knowledge: Demonstrate your knowledge of the European freight industry in your application. Mention any relevant certifications or training, and discuss your familiarity with customs regulations and documentation requirements.
How to prepare for a job interview at Espace Global Freight
✨Show Your Freight Knowledge
Make sure to brush up on your understanding of European road freight. Be prepared to discuss specific regulations, customs processes, and market trends that affect the industry. This will demonstrate your expertise and commitment to the role.
✨Highlight Your Relationship-Building Skills
Since the role involves managing client relationships, be ready to share examples of how you've successfully built and maintained strong relationships with customers in the past. Emphasise your communication skills and ability to resolve conflicts.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've encountered challenges in logistics or freight operations. Highlight your proactive approach to problem-solving and how you’ve implemented effective solutions to meet client needs.
✨Align with Company Values
Familiarise yourself with Espace Global Freight's values: Professionalism, Unity, Respectfulness, and Enthusiasm (PURE). During the interview, reflect these values in your responses and show how you embody them in your work ethic.