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- Tasks: Welcome clients and ensure a seamless spa experience while maximising revenue.
- Company: Corinthia London is a luxurious hotel blending modern design with traditional elegance.
- Benefits: Enjoy competitive salary, 29 holidays, free meals, and wellness programmes.
- Why this job: Join a vibrant team in a prestigious environment focused on exceptional service and personal growth.
- Qualifications: Passion for luxury hospitality, strong English skills, and excellent customer care.
- Other info: Opportunities for learning, development, and social events await you!
The predicted salary is between 28800 - 43200 £ per year.
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.
If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.
ABOUT THE ROLE
The Spa Sales & Reservationist is responsible for meeting and greeting all clients who come to ESPA Life at Corinthia ensuring that the standards of ESPA Life are met and exceeded. Our Spa Sales & Reservations team consistently deliver a seamless and personal arrival and departure experience for our guests whilst dealing with any query and maximizing revenue by cross selling other departments within the spa and the wider hotel.
ABOUT YOU
- A strong desire to learn and develop a career within luxury hospitality
- Flexibility to work varied hours
- Good level of written and spoken English
- Exceptional customer care skills
- Empathy for your guests and colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism when interacting with high profile guests
ABOUT CORINTHIA
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London's magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.
OUR PROMISE TO YOU
We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 29 paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Stakeholder pension entitlement
- Season ticket loan
Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Enhanced sick pay
- Eye test vouchers
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Learning & Development programmes
- Apprenticeship scheme
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
- Colleague social events
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Sales & Reservationist employer: ESPA Life at The Corinthia
Contact Detail:
ESPA Life at The Corinthia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Sales & Reservationist
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, especially the standards and expectations of a 5-star environment. Understanding the nuances of high-end service will help you stand out during interviews.
✨Tip Number 2
Practice your customer care skills by engaging in role-play scenarios with friends or family. This will help you build confidence in handling various guest interactions, especially with high-profile clients.
✨Tip Number 3
Research ESPA Life at Corinthia and its offerings thoroughly. Being knowledgeable about their services and unique selling points will demonstrate your genuine interest and enthusiasm for the role.
✨Tip Number 4
Network with professionals in the luxury hospitality sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights and potentially get referrals for the position.
We think you need these skills to ace Spa Sales & Reservationist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Spa Sales & Reservationist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for luxury hospitality and your commitment to exceptional customer service. Mention specific experiences that demonstrate your ability to meet the expectations outlined in the job description.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service, particularly in high-pressure environments. Use quantifiable achievements to showcase your ability to enhance guest experiences and maximise revenue.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at ESPA Life at The Corinthia
✨Showcase Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the luxury hospitality industry. Share specific experiences where you went above and beyond to provide exceptional service, as this aligns perfectly with the values of the role.
✨Demonstrate Your Customer Care Skills
Prepare examples that highlight your exceptional customer care abilities. Think about situations where you successfully handled difficult guests or resolved issues, showcasing your empathy and professionalism.
✨Research the Company and Its Standards
Familiarise yourself with Corinthia's brand and the standards they uphold. Understanding their approach to hospitality will allow you to tailor your responses and demonstrate how you can contribute to their mission.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practising how you would greet a guest or handle a reservation query can help you feel more confident and show your ability to perform under pressure.
