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For Companies At a Glance
- Tasks: Be the go-to tech expert for enterprise clients, ensuring their success with our SaaS platform.
- Company: Join a high-growth enterprise SaaS business with a collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by building strong relationships with sophisticated clients.
- Qualifications: Experience in a technical customer-facing role and strong stakeholder management skills.
- Other info: Work in a dynamic environment with enterprise customers and long-term engagement.
The predicted salary is between 36000 - 60000 £ per year.
A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.
The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.
What You’ll Be Doing
- Acting as the primary technical contact for a set of enterprise customers
- Supporting account plans, customer health, and long-term engagement
- Helping customers optimise usage, configuration, and adoption
- Managing technical queries and escalations, coordinating internal teams as needed
- Contributing to service improvements and product feedback loops
- Supporting expansion opportunities through strong technical credibility
This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.
What They’re Looking For
- Experience in a technical, customer-facing role within a SaaS business
- Strong stakeholder management skills with enterprise or institutional clients
- Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
- Able to translate technical detail into clear, customer-facing outcomes
- Organised, proactive, and confident working across multiple teams
- Background in complex, regulated, or professional‑services environments is beneficial
Why This Role Stands Out
- Enterprise customers with long‑term relationships and high engagement
- A trusted, senior‑facing role with real influence on customer experience
- Collaborative culture across product, engineering, and commercial teams
- Flexible working model with an Edinburgh preference
Technical Account Manager employer: ESP
Contact Detail:
ESP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your product knowledge and be ready to discuss how you can help clients optimise their SaaS experience. We want you to shine in those interviews!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We love hearing about your calm approach to complex situations.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you note expressing your enthusiasm for the role. It’s a great way to keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in technical, customer-facing roles and any relevant SaaS knowledge. We want to see how you can be the technical anchor for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience with enterprise clients and your ability to manage technical queries.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can stay calm under pressure and find solutions, especially in regulated environments. Let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ESP
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS product you'll be working with. Familiarise yourself with its features, integrations, and how it can be configured to meet customer needs. This will help you answer technical queries confidently and demonstrate your value as a trusted partner.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with enterprise clients. Think about times when you've successfully navigated complex situations or escalations. This will show that you can handle the high-stakes environment and maintain strong connections with customers.
✨Practice Problem-Solving Scenarios
Anticipate potential technical challenges that might arise in the role and think through how you would address them. Being able to articulate your problem-solving process will demonstrate your calmness under pressure and your ability to take ownership of issues.
✨Communicate Clearly and Effectively
Since you'll be translating technical details into customer-friendly language, practice explaining complex concepts in simple terms. This will not only help you during the interview but also show that you can bridge the gap between technical teams and clients effectively.
