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- Tasks: Provide 1st and 2nd line IT support for hardware and software issues.
- Company: ESP Global Services, a leading managed service provider in IT support.
- Benefits: Salary up to ÂŁ30,000, company vehicle, on-call allowance, and ongoing training.
- Why this job: Join a tech-savvy team and enhance your skills while helping customers worldwide.
- Qualifications: Experience in PC and laptop hardware service and strong customer service skills.
- Other info: Flexible working hours with opportunities for career development.
The predicted salary is between 28000 - 30000 ÂŁ per year.
ESP Global Services are recruiting a Field Services Engineer to join our team in the North of the UK. ESP is a managed service provider for IT support and infrastructure solutions, supporting clients worldwide 24/7. As the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for hardware and software issues for all customer contracts located within your assigned region. This role is based from home, primarily covering the North and occasionally sites across other regions of the UK. We are looking for people passionate about technology and increasing their existing knowledge while delivering exceptional customer service.
A snapshot of what you will be doing:
- Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
- Provide holiday cover and support into our busy Airport locations, adapting to working a variable shift pattern.
- Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
- Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
- Perform desk‑side support including basic administration of Operating Systems and common off‑the‑shelf software systems.
- Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
- Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
- Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
- Escalate problems to the appropriate next level of support when necessary.
What are we looking for?
- Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventive maintenance.
- Up to 2 years’ direct PC and laptop hardware service experience.
- Proficiency in desktop support including knowledge of current operating systems.
- Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
- May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
- Able to work in various locations at short notice.
- Flexibility to occasionally work days and nights across a 12‑hour shift pattern, as we support airports 24/7.
- Good written and oral communication skills with customers and management.
- Strong customer service ethos.
- 5 years UK working or educational history which can be referenced for airside clearance checks.
This role will be working Monday - Friday 9am-5:30pm and will require flexibility to transition to working days and nights across a 12-hour shift when required, as we support airports 24/7. ESP offers a basic salary up to £28,000 - £30,000 + company vehicle + mileage + on‑call allowance + pension, life assurance and access to ongoing training and career development. On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 5 weeks to provide out of hours coverage. Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Field Services Engineer - Manchester employer: ESP
Contact Detail:
ESP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or installing hardware, consider creating a portfolio or a blog where you share your experiences and solutions. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions and customer service scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Field Services Engineer - Manchester
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the field and eager to learn more.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in desktop support and troubleshooting. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will reflect your ability to communicate effectively with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ESP
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your experience with hardware and software issues, as well as any specific tools or systems you've worked with.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your strong customer service ethos.
✨Flexibility is Key
Be prepared to talk about your availability and willingness to work variable shifts, including nights and weekends. Highlight any previous experience you have with flexible working hours, especially in high-pressure environments like airports.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for IT support roles. Think about how you would answer questions related to problem-solving, teamwork, and handling difficult situations. Practising your responses can help you feel more confident during the interview.
