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For Companies At a Glance
- Tasks: Be the go-to tech expert for enterprise clients, ensuring their success with our SaaS platform.
- Company: Join a high-growth enterprise SaaS business with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by building strong relationships with sophisticated clients.
- Qualifications: Experience in a technical customer-facing role and strong stakeholder management skills.
- Other info: Work in a dynamic environment with a focus on long-term client engagement.
The predicted salary is between 60000 - 70000 £ per year.
A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.
The Opportunity
The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.
What You’ll Be Doing
- Acting as the primary technical contact for a set of enterprise customers
- Supporting account plans, customer health, and long-term engagement
- Helping customers optimise usage, configuration, and adoption
- Managing technical queries and escalations, coordinating internal teams as needed
- Contributing to service improvements and product feedback loops
- Supporting expansion opportunities through strong technical credibility
This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.
What They’re Looking For
- Experience in a technical, customer-facing role within a SaaS business
- Strong stakeholder management skills with enterprise or institutional clients
- Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
- Able to translate technical detail into clear, customer-facing outcomes
- Organised, proactive, and confident working across multiple teams
- Background in complex, regulated, or professional-services environments is beneficial
Why This Role Stands Out
- Enterprise customers with long-term relationships and high engagement
- A trusted, senior-facing role with real influence on customer experience
- Collaborative culture across product, engineering, and commercial teams
- Flexible working model with an Edinburgh preference
£60k-£70k basic
Technical Account Manager in Edinburgh employer: ESP
Contact Detail:
ESP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical account management. Think about how you’d explain complex SaaS concepts in simple terms — it’s all about making that connection with the interviewer.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical challenges in the past. This will demonstrate your calmness under pressure and your ability to manage client relationships effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. And remember, apply through our website for the best chance at landing that Technical Account Manager gig!
We think you need these skills to ace Technical Account Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in SaaS and any technical customer-facing roles you've had. We want to see how you can be the technical anchor for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your experience with enterprise clients and how you’ve managed technical queries.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate calm problem-solving and attention to detail, especially in high-stakes environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ESP
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS product you'll be working with. Familiarise yourself with its features, integrations, and how it can be configured to meet customer needs. This will help you confidently discuss technical details during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with enterprise clients. Think about times when you successfully navigated complex situations or escalations, and be ready to share these stories to demonstrate your ability to build trust and rapport.
✨Practice Problem-Solving Scenarios
Since this role requires calm problem-solving, consider potential technical challenges you might face in the position. Prepare to discuss how you would approach these issues, showcasing your analytical skills and ability to coordinate with internal teams effectively.
✨Communicate Clearly and Confidently
During the interview, focus on translating technical jargon into clear, customer-friendly language. Practice explaining complex concepts simply, as this will show your ability to bridge the gap between technical teams and clients, which is crucial for a Technical Account Manager.
