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For Companies At a Glance
- Tasks: Be the go-to tech expert for enterprise clients, ensuring their success with our SaaS platform.
- Company: Join a high-growth enterprise SaaS business with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by building strong relationships with sophisticated clients.
- Qualifications: Experience in a technical customer-facing role and strong stakeholder management skills.
- Other info: Work in a dynamic environment with a focus on long-term client engagement.
The predicted salary is between 60000 - 70000 £ per year.
A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.
The Opportunity
The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.
What You’ll Be Doing
- Acting as the primary technical contact for a set of enterprise customers
- Supporting account plans, customer health, and long-term engagement
- Helping customers optimise usage, configuration, and adoption
- Managing technical queries and escalations, coordinating internal teams as needed
- Contributing to service improvements and product feedback loops
- Supporting expansion opportunities through strong technical credibility
This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.
What They’re Looking For
- Experience in a technical, customer-facing role within a SaaS business
- Strong stakeholder management skills with enterprise or institutional clients
- Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
- Able to translate technical detail into clear, customer-facing outcomes
- Organised, proactive, and confident working across multiple teams
- Background in complex, regulated, or professional-services environments is beneficial
Why This Role Stands Out
- Enterprise customers with long-term relationships and high engagement
- A trusted, senior-facing role with real influence on customer experience
- Collaborative culture across product, engineering, and commercial teams
- Flexible working model with an Edinburgh preference
£60k-£70k basic
Technical Account Manager in Dunfermline employer: ESP
Contact Detail:
ESP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Dunfermline
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being their Technical Account Manager.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your technical skills and customer-facing experience, especially in SaaS environments, to demonstrate your fit for the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you note expressing your enthusiasm for the role. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Account Manager in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in SaaS and any technical customer-facing roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can be the technical anchor for our clients. Be genuine and let your personality come through — we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We’re looking for someone who can stay calm under pressure and find solutions, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at ESP
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS product you'll be working with. Familiarise yourself with its features, integrations, and how it benefits enterprise clients. This will help you confidently discuss technical details and demonstrate your ability to support customers effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples from your past experiences where you've successfully managed relationships with clients or internal teams. Highlight how you navigated complex situations and ensured customer satisfaction. This will show that you can be the trusted partner they’re looking for.
✨Practice Problem-Solving Scenarios
Think of potential technical queries or escalations that might arise in this role. Prepare to discuss how you would approach these issues calmly and effectively. This will demonstrate your proactive mindset and ability to handle high-stakes environments.
✨Communicate Clearly and Confidently
During the interview, focus on translating technical jargon into clear, customer-friendly language. Practice explaining complex concepts simply, as this is crucial for engaging with sophisticated clients. It shows you can bridge the gap between technical teams and customers seamlessly.
