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For Companies At a Glance
- Tasks: Be the go-to tech expert for enterprise clients, ensuring their success with our SaaS platform.
- Company: Join a high-growth enterprise SaaS business with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by building strong relationships with sophisticated clients.
- Qualifications: Experience in a technical customer-facing role and strong stakeholder management skills.
- Other info: Work in a dynamic environment with a focus on long-term client engagement.
The predicted salary is between 60000 - 70000 £ per year.
A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.
The Opportunity
The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.
What You’ll Be Doing
- Acting as the primary technical contact for a set of enterprise customers
- Supporting account plans, customer health, and long-term engagement
- Helping customers optimise usage, configuration, and adoption
- Managing technical queries and escalations, coordinating internal teams as needed
- Contributing to service improvements and product feedback loops
- Supporting expansion opportunities through strong technical credibility
This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.
What They’re Looking For
- Experience in a technical, customer-facing role within a SaaS business
- Strong stakeholder management skills with enterprise or institutional clients
- Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
- Able to translate technical detail into clear, customer-facing outcomes
- Organised, proactive, and confident working across multiple teams
- Background in complex, regulated, or professional-services environments is beneficial
Why This Role Stands Out
- Enterprise customers with long-term relationships and high engagement
- A trusted, senior-facing role with real influence on customer experience
- Collaborative culture across product, engineering, and commercial teams
- Flexible working model with an Edinburgh preference
Technical Account Manager in Broughton employer: ESP
Contact Detail:
ESP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Broughton
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical account management. Think about how you can showcase your experience with SaaS platforms and stakeholder management — we want to see that confidence shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve successfully managed technical queries or escalations. This will demonstrate your ability to be the calm anchor they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Technical Account Manager in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Account Manager role. Highlight your experience in SaaS and any technical customer-facing roles you've had. We want to see how you can be the technical anchor for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Show us that you understand the importance of reliability and precision in our platform.
Showcase Your Stakeholder Management Skills: In your application, give examples of how you've successfully managed relationships with enterprise clients. We love seeing how you’ve acted as a bridge between technical teams and customers, so don’t hold back on those stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at ESP
✨Know Your SaaS Inside Out
Before the interview, make sure you have a solid understanding of the SaaS product you'll be working with. Familiarise yourself with its features, benefits, and common technical issues. This will help you confidently discuss how you can support clients and optimise their usage during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with enterprise clients. Think about specific situations where you successfully navigated complex stakeholder dynamics or resolved conflicts. This will demonstrate your ability to act as a bridge between customers and internal teams.
✨Practice Translating Technical Jargon
Since this role requires translating technical details into customer-friendly language, practice explaining complex concepts in simple terms. You might want to do this with a friend or family member who isn’t in tech. This will help you articulate your thoughts clearly during the interview.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you’ll need to demonstrate your problem-solving skills. Prepare by thinking through past challenges you've faced in similar roles and how you resolved them. Highlight your calm approach and attention to detail, as these are key traits for success in this position.
