The Head of Heat Assets is responsible for the safe, efficient, compliant, and commercially effective operation of district heating, district cooling, energy centre, and associated network assets across a portfolio of developments. The role has overall accountability for operational performance, faults and maintenance delivery, subcontractor management, asset lifecycle planning, operational profitability, regulatory compliance, customer service performance, and continuous improvement of heat and cooling infrastructure. The position leads internal operations teams and external service providers to ensure network reliability, maximise asset availability and efficiency, optimise operational expenditure, and deliver long-term asset value. The role will also provide technical support for our Commercial Team to identify and maximise asset adoption opportunities. Key Responsibilities Asset Operations Management Provide strategic and operational leadership for the operation of energy centres and energy generation assets, district heating networks, district cooling systems, heat pumps, thermal storage, and associated utility infrastructure including plant and customer metering and heat interface units. Ensure the safe, reliable, and efficient operation of all heat and cooling assets across multiple developments and sites. Develop and implement operational strategies that maximise asset performance, lifecycle value, and customer satisfaction. Establish and monitor asset performance standards and operational procedures. Lead incident management, emergency response, business continuity, and recovery planning activities. Customer Experience
Head of Heat Assets in Surrey employer: ESP Utilities Group
ESP Utilities is an exceptional employer that prioritises employee development and engagement within a dynamic and customer-focused environment. With a strong commitment to operational excellence, the company fosters a culture of continuous improvement and collaboration, offering ample opportunities for career growth and professional development. Located in a highly regulated industry, employees benefit from a supportive atmosphere that values compliance and high-quality service delivery, making it a rewarding place to work for those passionate about customer fulfilment.
