At a Glance
- Tasks: Handle customer inquiries and support the Design Team with administrative tasks.
- Company: Join a growing team at ESP Utilities, known for its supportive culture.
- Benefits: Gain valuable experience in customer service with potential for permanent role.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be part of an exciting journey as we strengthen our customer relationships.
- Qualifications: Experience in customer service, strong communication, and multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Customer Support Representative
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.
The Customer Support Representative primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place.
This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks.
It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.
Role responsibilities include
- Handling customer inquiries via phone &email.
- Maintaining and updating records in our core system.
- Accurately logging all customer interactions.
- Work alongside the Design engineers to help support day-to-day activities & maintain SLA’s
- Communicate effectively and be confident at building relationships with both internal and external stakeholders
- Taking ownership of service-related issues and handling them in a confident and professional manner.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
Skills Needed
- A good working knowledge of Microsoft Office(Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
- Experience of working in a KPI-driven environment
This is a 5 month Fixed Term Contract with the possibility of converting into a permanent role.
Our working hours are Monday– Friday 9am – 5pm. The role is based full time in our new Leatherhead office.
Customer Support Representative in Leatherhead employer: ESP Utilities Group
ESP Utilities is an excellent employer that fosters a supportive and dynamic work environment in our Leatherhead office. We prioritise employee growth, offering opportunities for career development while maintaining a strong focus on teamwork and customer satisfaction. Join us to be part of a thriving company that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leatherhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ESP Utilities Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ESP Utilities Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Representative in Leatherhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ESP Utilities Group.
How to prepare for a job interview at ESP Utilities Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ESP Utilities Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ESP Utilities Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
