At a Glance
- Tasks: Handle customer inquiries and support the Design Team with administrative tasks.
- Company: Join a growing team at ESP Utilities, known for its supportive culture.
- Benefits: Gain valuable experience in customer service with potential for permanent role.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be part of an exciting journey as we strengthen our customer relationships.
- Qualifications: Experience in customer service, strong communication, and multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Customer Support Representative
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.
The Customer Support Representative primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place.
This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks.
It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.
Role responsibilities include
- Handling customer inquiries via phone &email.
- Maintaining and updating records in our core system.
- Accurately logging all customer interactions.
- Work alongside the Design engineers to help support day-to-day activities & maintain SLA’s
- Communicate effectively and be confident at building relationships with both internal and external stakeholders
- Taking ownership of service-related issues and handling them in a confident and professional manner.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
Skills Needed
- A good working knowledge of Microsoft Office(Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
- Experience of working in a KPI-driven environment
This is a 5 month Fixed Term Contract with the possibility of converting into a permanent role.
Our working hours are Monday– Friday 9am – 5pm. The role is based full time in our new Leatherhead office.
Customer Support Representative in Leatherhead employer: ESP Utilities Group
ESP Utilities is an excellent employer that fosters a supportive and dynamic work environment in our Leatherhead office. We prioritise employee growth, offering opportunities for career development while maintaining a strong focus on teamwork and customer satisfaction. Join us to be part of a thriving company that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ESP Utilities Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ESP Utilities Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ESP Utilities Group:Your cover letter is your chance to shine! Tell us why you want to work at ESP Utilities Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ESP Utilities Group!
How to prepare for a job interview at ESP Utilities Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
