At a Glance
- Tasks: Support customers with empathy and professionalism during critical moments.
- Company: Join a dynamic team dedicated to exceptional customer service.
- Benefits: 26 days holiday, private medical insurance, and exclusive discounts.
- Other info: Enjoy a supportive environment with opportunities for personal development.
- Why this job: Make a meaningful impact on customers' lives while growing your career.
- Qualifications: Excellent communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We are looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.
Responsibilities
- Handle customer inquiries via phone and email with clarity and care.
- Maintain and update customer records in our core system.
- Proactively contact vulnerable customers during power loss events to offer support.
- Accurately log all customer interactions and service updates.
- Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
- Manage compensation payments in line with industry standards for customers affected by power outages.
- Take ownership of service-related issues, resolving them confidently and professionally.
- Demonstrate empathy and understanding in challenging customer situations.
- Assist in preparing regularly scheduled reports.
- Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
- Provide administrative support throughout the asset adoption process.
Qualifications
- Has excellent communication and interpersonal skills.
- Is highly organised and detail-oriented.
- Can work independently and as part of a team.
- Is confident using customer service systems and Microsoft Office tools.
- Has a proactive approach to problem-solving and customer care.
Be part of a supportive and inclusive team. Make a meaningful impact on customers' lives. Enjoy opportunities for growth and development. Work in a role where your empathy and professionalism truly matter.
Benefits
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus
- Enhanced Pension
- Private Medical Insurance
- Life insurance
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Customer Service Representative in Leatherhead employer: ESP Utilities Group
ESP Utilities is an exceptional employer that prioritises employee development and engagement within a dynamic and customer-focused environment. With a strong commitment to operational excellence, the company fosters a culture of continuous improvement and collaboration, offering ample opportunities for career growth and professional development. Located in a highly regulated industry, employees benefit from a supportive atmosphere that values compliance and high-quality service delivery, making it a rewarding place to work for those passionate about customer fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leatherhead
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, role-play common scenarios with friends or family. This will boost your confidence and help you respond with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a meaningful impact on customers' lives.
We think you need these skills to ace Customer Service Representative in Leatherhead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how you can make a difference in critical moments, so share any relevant experiences that highlight your empathy and professionalism.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate clarity, especially since you'll be handling customer inquiries with care and efficiency!
Highlight Relevant Skills:Don’t forget to showcase your communication and organisational skills! Mention any experience with customer service systems or Microsoft Office tools, as these are key to helping us support our customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our supportive team!
How to prepare for a job interview at ESP Utilities Group
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to exceptional customer service will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you’ve successfully handled challenging situations with care and understanding. This will demonstrate your ability to connect with customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you’ve resolved issues or managed customer expectations. This will highlight your proactive approach and ability to take ownership of service-related challenges.
