Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Design Team with vital admin tasks and enhance customer service.
- Company: Join a dynamic team focused on quality in distribution networks.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a team that values your contributions and helps improve service quality.
- Qualifications: Strong communication skills and ability to organise multiple tasks.
- Other info: Opportunity for personal growth and collaboration with diverse teams.
The predicted salary is between 28800 - 43200 £ per year.
Job Advert
Design Support Specialist
This role will be part of a focused team that is committed to ensuring the design, construction, and operational quality of our distribution networks. You will take ownership of key administrative activities that support the performance of our team of Design Engineer Specialists.
Key Accountabilities
The Design Support Specialist\’s primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place. In addition, they play an important part in supporting our ambition to continue to improve the quality of service we offer to our customers (B2B & B2C).
In this role you will need to communicate effectively and be confident at building relationships with both internal and external stakeholders. Interaction and collaboration with other functions within the business will be key to your success in this role.
As an individual contributor you must be comfortable with working independently. There will be multiple workstreams to support and you must be able to effectively organise your workload to ensure priorities are met.
Responsibilities Include:
- Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, and validating documentation in line with industry standards.
- Supporting Project Coordination within Design Team by capturing actions generated in meetings, tracking completion of those actions, and sharing updates with relevant stakeholders.
- Providing Excellent Customer Service during all correspondence with customers (B2B/B2C) via email, telephone and in meetings.
- Communicating with Internal Stakeholders to help provide visibility of service delivery within the Design Team, attend meetings to capture information that should be cascaded to wider team and \’actively\’ participate in wider Operations meetings to ensure an understanding of our strategic goals and current performance is gained.
- Coordinating Performance Data which may involve completing data entry tasks, collecting data from internal systems and populating reports that are used to measure performance of KPIs against the SLAs that are in place.
Design Support Specialist employer: ESP Utilities Group
Contact Detail:
ESP Utilities Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in design or support roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your previous work that highlight your administrative and design support abilities. Bring these along to interviews to demonstrate how you can add value to the team.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Practice your communication skills! Since this role involves liaising with various stakeholders, consider doing mock interviews with friends or family to refine how you present your ideas and experiences.
We think you need these skills to ace Design Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Design Support Specialist role. Highlight your relevant experience in administrative support and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully interacted with stakeholders in the past. Whether it's through emails or meetings, let us see your confidence in building relationships.
Organise Your Workload: We love a candidate who can juggle multiple tasks! Share how you've managed competing priorities in previous roles. This will demonstrate your ability to stay on top of things and meet deadlines, which is crucial for our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at ESP Utilities Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Design Support Specialist. Familiarise yourself with key tasks like administrative support, project coordination, and customer service. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples that highlight your ability to build relationships with stakeholders. Think of times when you successfully collaborated with others or resolved customer queries, and be ready to share these stories during the interview.
✨Demonstrate Organisational Skills
The job requires managing multiple workstreams, so be prepared to discuss how you prioritise tasks and stay organised. You could mention tools or methods you use to keep track of your workload, ensuring you meet deadlines and maintain quality in your work.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, company culture, and performance metrics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
