Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate faults and maintenance, ensuring effective communication and problem-solving.
- Company: Join a dynamic team at ESP, focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by improving processes and supporting your community.
- Qualifications: Strong communication skills and ability to prioritise tasks effectively.
- Other info: Opportunity for personal growth and to build valuable relationships.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an enthusiastic, forward thinking, and motivated individual to ensure the effective delivery of the extensive activities that underpin ESP’s operational responsibilities, with a particular focus on fault co-ordination, asset maintenance and building effective relationships with internal and external stakeholders.
Key Responsibilities
- Build and Develop Technical Knowledge that supports the key aspects of the role, this is required to support communication with key stakeholders and ensure that the appropriate action is followed dependent on the circumstances of a fault/report etc.
- Foster and Maintain Effective Relationships with external stakeholders and third-party providers, ensuring effective lines of communication between all relevant parties, guaranteeing appropriate individuals are briefed of any pertinent issues or matters.
- Provide Support and Assistance to interdepartmental core activities as may be required, such as providing comprehensive handover details to Operations Engineers for ongoing works.
- Offer Guidance and Direction to the Operations Department with regards to the managing of planned/unplanned supply interruptions and associated compensation activities and processes, sharing regular updates to all call takers, providing advance notice of planned shutdowns, and overseeing the compensation process.
- Demonstrate Strong Organisational and Prioritisation Skills through the coordination of planned supply interruptions, ensuring all relevant parties have been effectively communicated to within regulated timescales. In the instance of unplanned interruptions prioritising tasks effectively to ensure safety, eliminate risk to life and enable restoration within as shorter timeframe as possible.
- Act as Escalation Point for consumers offering vital information regarding ESP’s compliance to government, industry, and business regulations, whilst confidently handling difficult conversations.
- Demonstrate Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
- Contribute Performance Data through monthly reporting to ensure the KPIs, SLAs and compliance regulations are met and offer feedback on what needs to be done to maintain or improve performance as needed.
- Raise Issues & Contribute to Problem Solving; speak up when something isn’t working, highlight issues with processes or stakeholders and play an active role in exploring the root cause of these issues and identifying the potential solutions.
- Demonstrate Agile Written Communication Skills through the process of recharging the cost of fault attendances to developers across the region, ensuring that all required evidence is captured, and feedback is communicated appropriately to the relevant stakeholders.
- Accountable for Personal Development by collaborating with line manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
- Maintain a Strong Team Brand Image across all internal and external communications, including behaviours and conduct in the office, striving to demonstrate ESP’s key value and support a positive reputation individually and as a team.
Person Specification
- Must have:
- Excellent communication skills across a variety of channels
- Ability to remain calm under pressure
- Full working knowledge of Microsoft Office
- Ability to effectively prioritise tasks
- Flexible & adaptable approach to working
- Ability to build strong relationships
- Strong organisational skills with high accuracy and attention to detail
- Comfortable working in a team environment
- Experience producing management information and reports
- Experience of working in a KPI-driven environment
- Innovative approach to problem solving
- Experience of independent decision making
- Ability to adopt a wider perspective than the immediate bounds of your role
- Ability to work in a fast-paced environment
- Industry knowledge
- Ability to support out of hours on call rota duties
Faults & Maintenance Coordinator in Leatherhead employer: ESP Utilities Group Ltd
Contact Detail:
ESP Utilities Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Faults & Maintenance Coordinator in Leatherhead
✨Tip Number 1
Get to know the company inside out! Research ESP’s values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships with insiders can give us valuable insights and even referrals that could boost our chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to fault coordination and maintenance. We should also think about examples from our past experiences that demonstrate our problem-solving skills and ability to handle pressure.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can leave a lasting impression. Plus, it shows that we’re proactive and keen to join the team!
We think you need these skills to ace Faults & Maintenance Coordinator in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent communication across various channels, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experiences where you’ve successfully communicated with stakeholders.
Highlight Your Organisational Skills: We want to see how you prioritise tasks and manage your time effectively. In your application, mention specific examples of how you've organised projects or handled multiple responsibilities, especially in high-pressure situations.
Demonstrate Your Problem-Solving Abilities: The job involves identifying issues and finding solutions, so share instances where you've tackled challenges head-on. Whether it’s a tricky situation at work or a project that needed a creative approach, let us know how you made it work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ESP Utilities Group Ltd
✨Know Your Stuff
Make sure you brush up on the technical knowledge relevant to the role. Understand the key aspects of fault coordination and asset maintenance, as well as how to communicate effectively with stakeholders. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Build Relationships
During the interview, demonstrate your ability to foster and maintain effective relationships. Share examples of how you've successfully communicated with external stakeholders or third-party providers in the past. This shows that you can handle the interpersonal side of the job, which is crucial for a Faults & Maintenance Coordinator.
✨Stay Calm Under Pressure
Be prepared to discuss situations where you've had to remain calm and prioritise tasks under pressure. Think of specific examples where you managed unplanned interruptions or difficult conversations. This will highlight your organisational skills and ability to handle challenging scenarios.
✨Show Your Problem-Solving Skills
Be ready to talk about times when you've identified issues and contributed to problem-solving. Highlight your innovative approach and how you’ve worked collaboratively to find solutions. This will demonstrate your proactive mindset and ownership of core processes, which are key for this role.
