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- Tasks: Be the friendly voice for customers, handling enquiries via phone, email, and live chat.
- Company: Join a leading utilities company in Leatherhead with a supportive team culture.
- Benefits: Enjoy career development opportunities and a collaborative work environment.
- Other info: Training provided to help you excel in your role.
- Why this job: Make a difference by ensuring high customer satisfaction every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
A leading utilities company based in Leatherhead is seeking a Customer Service Support Representative. This role involves being the first point of contact for customers, managing enquiries via phone, email, and live chat, and ensuring high customer satisfaction.
Ideal candidates will have prior experience in a customer service role, excellent communication skills, and be proficient in Microsoft Office and CRM systems.
The position offers a supportive team environment and opportunities for career development.
Customer Experience & Support Specialist — Training Included in Leatherhead employer: ESP Utilities Group Ltd
Contact Detail:
ESP Utilities Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Support Specialist — Training Included in Leatherhead
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky enquiries, as this will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a mock interview with a friend or speaking clearly during the actual interview, demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We want to see your application directly, and it helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Customer Experience & Support Specialist — Training Included in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've made customers happy in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re the perfect fit for the Customer Experience & Support Specialist role. Keep it friendly and professional.
Show Off Your Skills: Mention your proficiency in Microsoft Office and any CRM systems you’ve used. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ESP Utilities Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the utilities company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and ensure high customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview. Remember, clarity and confidence are key!
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is important for this role, brush up on any relevant software you’ve used before. If you’re familiar with specific tools, mention them during the interview. This shows that you’re ready to hit the ground running and adapt quickly to their systems.