At a Glance
- Tasks: Support customers and maintain records while collaborating with the Design Team.
- Company: ESP Utilities, a growing company focused on customer relationships.
- Benefits: 26+ days holiday, bonuses, private medical insurance, and flexible benefits.
- Other info: Full-time role in Leatherhead with excellent career growth opportunities.
- Why this job: Join a dynamic team and develop your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 € per year.
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles. The Customer Support Representative's primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place. This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks. It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.
Role responsibilities include:
- Handling customer inquiries via phone & email.
- Maintaining and updating records in our core system.
- Accurately logging all customer interactions.
- Work alongside the Design engineers to help support day-to-day activities & maintain SLA’s.
- Communicate effectively and be confident at building relationships with both internal and external stakeholders.
- Taking ownership of service-related issues and handling them in a confident and professional manner.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
Skills Needed:
- A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
- Experience of working in a KPI-driven environment.
Benefits include:
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus.
- Enhanced Pension.
- Private Medical Insurance.
- Life insurance.
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Our working hours are Monday–Friday 9am – 5pm. The role is based full time in our new Leatherhead office.
Locations
Customer Support Representative in Leatherhead, Surrey employer: ESP Utilities Group Ltd
ESP Utilities is an exceptional employer that prioritises employee growth and development, offering a supportive work culture in our modern Leatherhead office. With generous benefits such as enhanced holidays, private medical insurance, and a commitment to work-life balance, we empower our Customer Support Representatives to thrive while building meaningful relationships with our customers. Join us during this exciting phase of growth and be part of a team that values your contributions and fosters your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leatherhead, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESP Utilities. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to communicate effectively with customers and colleagues. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like ESP, being able to juggle multiple tasks is key. Think of examples from your past experiences where you've successfully managed several responsibilities at once and be ready to share them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Support Representative in Leatherhead, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Representative role. Highlight your experience in customer service and any administrative roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining ESP Utilities and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since this role involves handling customer inquiries, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ESP Utilities Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle inquiries, resolve issues, and maintain a positive relationship with customers. This will show that you’re ready to take ownership of service-related issues.
✨Familiarise Yourself with the Company
Do some research on ESP Utilities and their services. Knowing their mission, values, and recent projects can help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or colleagues in the past. Highlight your ability to build relationships and handle difficult situations professionally, as this is key for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Think about your past experiences and be ready to discuss how you’ve successfully navigated similar situations, focusing on your attention to detail and adaptability.
