At a Glance
- Tasks: Support customers and maintain records while collaborating with the Design Team.
- Company: ESP Utilities, a growing company focused on customer relationships.
- Benefits: 26 days holiday, private medical insurance, and employee rewards portal.
- Other info: Full-time role in Leatherhead with excellent career growth opportunities.
- Why this job: Join a dynamic team and develop your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles. The Customer Support Representative's primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place. This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks. It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.
Role responsibilities include:
- Handling customer inquiries via phone & email.
- Maintaining and updating records in our core system.
- Accurately logging all customer interactions.
- Work alongside the Design engineers to help support day-to-day activities & maintain SLA’s.
- Communicate effectively and be confident at building relationships with both internal and external stakeholders.
- Taking ownership of service-related issues and handling them in a confident and professional manner.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
Skills Needed:
- A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
- Experience of working in a KPI-driven environment.
Benefits include:
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus.
- Enhanced Pension.
- Private Medical Insurance.
- Life insurance.
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Our working hours are Monday– Friday 9am – 5pm. The role is based full time in our new Leatherhead office.
Customer Support Representative in Guildford employer: ESP Utilities Group Ltd
ESP Utilities is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in our modern Leatherhead office. With generous benefits such as enhanced holidays, private medical insurance, and access to exclusive discounts, we ensure our team members feel valued and motivated. Our commitment to training and development, alongside a focus on work-life balance, makes us an attractive choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESP Utilities. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, especially when it comes to building relationships with customers.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft Office and any previous roles where you’ve had to multitask or pay attention to detail. Use specific examples to demonstrate how you've successfully managed similar responsibilities in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Representative in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Representative role. Highlight any previous customer service or administrative experience, and don’t forget to mention your proficiency in Microsoft Office!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining ESP Utilities and how you can contribute to the team. Be sure to mention your adaptability and communication skills, as these are key for this role.
Showcase Your Attention to Detail:In a role where accuracy is crucial, it’s important to demonstrate your attention to detail. Whether it’s through your application format or examples of past work, make sure we see that you take pride in getting things right!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ESP Utilities!
How to prepare for a job interview at ESP Utilities Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Representative. Familiarise yourself with the key responsibilities mentioned in the job description, like handling customer inquiries and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Think of examples from your past experiences where you effectively communicated with customers or colleagues. This will demonstrate your ability to build relationships, which is crucial for the job.
✨Be Ready to Discuss KPIs
As the role is KPI-driven, be prepared to talk about how you've met or exceeded targets in previous roles. Bring specific examples that highlight your adaptability and multitasking skills in fast-paced environments. This will show that you can handle the pressures of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it leaves a positive impression on the interviewers!
