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- Tasks: Support our Design Team and enhance customer relationships through effective communication.
- Company: Join ESP Utilities, a growing company in the utilities sector.
- Benefits: Enjoy 26 days holiday, private medical insurance, and exclusive discounts.
- Other info: Full-time role in a vibrant office with excellent growth opportunities.
- Why this job: Be part of a dynamic team and develop your career in customer service.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 30000 - 42000 £ per year.
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles. The Customer Support Representative's primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place. This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks. It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.
Role responsibilities include:
- Maintaining and updating records in our core system.
- Accurately logging all customer interactions.
- Work alongside the Design engineers to help support day‑to‑day activities & maintain SLA’s.
- Communicate effectively and be confident at building relationships with both internal and external stakeholders.
- Taking ownership of service‑related issues and handling them in a confident and professional manner.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
Skills Needed:
- A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast‑paced environment.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.
- Experience of working in a KPI‑driven environment.
Benefits include:
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus
- Enhance Pension
- Private Medical Insurance
- Life insurance
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Our working hours are Monday–Friday 9am – 5pm. The role is based full time in our new Leatherhead office.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service, Administrative, and Design
Industries: Utilities
Customer Support Representative employer: ESP Utilities Group Ltd
Contact Detail:
ESP Utilities Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESP Utilities. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role is all about building relationships, so demonstrate your ability to connect with others right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or administrative roles. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining ESP Utilities and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since effective communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love seeing candidates who can express themselves confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ESP Utilities Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Representative. Familiarise yourself with the key responsibilities mentioned in the job description, like maintaining records and handling customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to describe how you've handled customer issues in the past, so prepare some examples that highlight your ability to build relationships and resolve problems professionally.
✨Demonstrate Your Adaptability
The job requires multitasking in a fast-paced environment, so be ready to discuss times when you've successfully juggled multiple tasks. Think of specific scenarios where you adapted to changes or overcame challenges, as this will showcase your ability to thrive under pressure.
✨Be Ready with Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or growth opportunities within ESP Utilities. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.