At a Glance
- Tasks: Join our team to handle customer inquiries and support during power outages.
- Company: ESP Utilities is a growing company focused on building strong customer relationships.
- Benefits: Enjoy 26 days of holiday, private medical insurance, and exclusive employee discounts.
- Other info: Opportunity for professional development through company training programs.
- Why this job: Be part of a supportive team that values empathy and career growth.
- Qualifications: Good communication skills and experience with Microsoft Office are preferred.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.
Key Responsibilities
- Handle customer inquiries via phone and email with clarity and care.
- Maintain and update customer records in our core system.
- Proactively contact vulnerable customers during power loss events to offer support.
- Accurately log all customer interactions and service updates.
- Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
- Manage compensation payments in line with industry standards for customers affected by power outages.
- Take ownership of service-related issues, resolving them confidently and professionally.
- Demonstrate empathy and understanding in challenging customer situations.
- Assist in preparing regularly scheduled reports.
- Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
- Provide administrative support throughout the asset adoption process.
What We’re Looking For
- Has excellent communication and interpersonal skills.
- Is highly organised and detail-oriented.
- Can work independently and as part of a team.
- Is confident using customer service systems and Microsoft Office tools.
- Has a proactive approach to problem-solving and customer care.
Why Join Us?
- Be part of a supportive and inclusive team.
- Make a meaningful impact on customers’ lives.
- Enjoy opportunities for growth and development.
- Work in a role where your empathy and professionalism truly matter.
Benefits
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus
- Enhance Pension
- Private Medical Insurance
- Life insurance
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
- Industries: Utilities
Customer Service Representative in Leatherhead employer: ESP Utilities Group Ltd
ESP Utilities is an exceptional employer that prioritizes the growth and well-being of its employees. Located in Leatherhead, our vibrant work culture fosters collaboration and support, allowing you to thrive in your role as a Customer Service Representative. With generous benefits such as enhanced holidays, private medical insurance, and comprehensive training programs, we are committed to providing a rewarding and meaningful career path for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leatherhead
✨Tip Number 1
Familiarize yourself with the specific customer service tools and software that ESP Utilities uses. This will not only help you during the interview but also show your proactive approach and genuine interest in the role.
✨Tip Number 2
Practice handling common customer service scenarios, especially those involving vulnerable customers. Being able to demonstrate empathy and effective problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Research ESP Utilities and their current projects. Understanding their mission and values will allow you to align your answers during the interview and show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and growth opportunities within the company. This shows your enthusiasm for the role and your desire to contribute positively to the team.
We think you need these skills to ace Customer Service Representative in Leatherhead
Some tips for your application 🫡
Understand the Role:Take the time to thoroughly read the job description for the Customer Service Representative position. Make sure you understand the responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Use specific examples that demonstrate your ability to handle inquiries, maintain records, and manage customer relationships effectively.
Showcase Communication Skills:Since excellent communication skills are crucial for this role, make sure to highlight your proficiency in both written and verbal communication. Provide examples of how you've successfully communicated with customers in past roles.
Tailor Your Application:Customize your CV and cover letter to reflect the values and culture of ESP Utilities. Mention your adaptability and attention to detail, and express your enthusiasm for contributing to a team that prioritizes customer care.
How to prepare for a job interview at ESP Utilities Group Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully handled customer inquiries or resolved issues, demonstrating your ability to empathize and communicate effectively.
✨Familiarize Yourself with the Company
Research ESP Utilities and understand their mission, values, and the services they provide. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Demonstrate Adaptability
Since the role requires multitasking in a fast-paced environment, be ready to share examples of how you've successfully managed multiple tasks or adapted to changing situations in previous jobs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to scenarios where you had to demonstrate empathy or take ownership of a service-related issue.
