Exhibition Operations Manager

Our client, a well respected publisher and event organiser is looking for an experienced member of their Exhibition Operations team, to deliver B2B exhibitions internationally. You will work closely with and support the sales and marketing teams across their portfolio, ensuring seamless delivery of events whilst maintaining high levels of customer satisfaction and strict budget control. Additionally, you will have a key role in managing the day-to-day operations of the team, ensuring tasks are completed efficiently and maintaining a high standard of performance.

Responsibilities

• Event Delivery: Manage the operational delivery of a number of small-large scale events including exhibitions, with conferences and gala dinners.

• Budget Management: Manage event operation budgets, future planning & forecasting in line with budget expectations and report to Operations Director.

• Team Leadership: Oversee and provide day-to-day management of the Operations team where necessary, ensuring tasks are allocated efficiently and deadlines are met.

• Mentorship & Development: Support and mentor junior team members, providing guidance and training to enhance their professional growth.

• Project Management: Work across a successful portfolio of shows, planning and managing multiple event/projects at the same time.

• Stakeholder Management: Supplier sourcing, contract negotiation and management of relationships with venues and key contractors.

• Contract Knowledge: Understanding the principles of venue contracts and terms and conditions terminology to ensure standards are met.

• Technical Delivery: Production and timely communication of correct and detailed technical information for exhibitors, including producing an exhibitor manual/zone.

• Sponsorship/Exhibitor Packages: Ensure delivery and fulfilment of all sponsorship and exhibitor packages as sold by the sales team; stands, branding, branded items, features etc.

• Floorplan Design: Responsible for designing and managing floorplans using ExpoCAD.

• Tender Process: Manage the tender process for the design, build and delivery of features.

• Health & Safety: Consideration and management of health and safety issues and decisions; compiling a health and safety file for the events including a risk assessment and construction phase plan.

• Event Services: Order all necessary exhibition and conference services including but not limited to; catering, furniture, signage, AV, IT, features, staffing, freight, registration, stand fitting, carpet, electrics, and security.

• Event Delivery: Working closely with the sales and marketing teams, to seamlessly deliver the event.

• Travel Arrangements: To arrange travel and hotel arrangements for staff within a budget.

Key Skills

• Technology: Proficient in using technology and software tools to support operations, including Microsoft Office (Word, Excel, PowerPoint), AutoCAD (ExpoCAD) and CRM Systems.

• Exhibitor Manual: An excellent understanding of on-line exhibitor manual software.

• People Management: Strong leadership and team management skills, with experience in overseeing daily operations, delegating tasks effectively, and fostering a collaborative and high-performing team environment.

• Stand Build Regulations: A good knowledge of stand build regulations.

• Venue Rules: A strong understanding of venue rules and regulations relating to the build of exhibitions and events.

• Health & Safety: Proven experience in dealing with Health and Safety standards with trade exhibition venues.

• Overseas Travel: Willing and able to travel and work overseas 2-4 weeks per year, and as required. •

Essential Experience

• Exhibition Operations Experience: Senior level operations experience in organising and delivering exhibitions – both exhibitions and conferences.

• Education: Educated to degree level/qualification is a bonus, but not mandatory.

• Training: IOSH training is preferred.