At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and support.
- Company: Join The ESP Group, a vibrant and inclusive contact centre team.
- Benefits: Flexible working hours, extensive training, and a supportive environment.
- Other info: Immediate start available with a focus on work-life balance.
- Why this job: Make a real impact by coaching and leading a talented team.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 28000 - 35000 £ per year.
The ESP Group are currently recruiting for a Team Leader to join our contact centre team on a full time, permanent basis working from our office in Arbroath.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
As a Team Leader you will be responsible for a team of Customer Service Advisors, providing them the essential support they need to deliver an unrivalled service to our customers.
With accountabilities in the day to day running of the business, as well as being a successful people manager, this role is best suited to those with demonstrable experience in a similar role and environment.
We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm and the opportunity for an immediate start.
At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.
- We would love to hear from you if you;
- Have a passion for delivering excellent customer service and are experienced in handling complex customer queries to a positive resolution.
- Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
- Are reliable with a positive attitude and approach.
- Thrive in a team environment, where leading and coaching is a passion
- Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
- Have experience in leading a team and can carry out HR related tasks in line with Company policy and procedure.
- Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates.
If you require any adjustments or accommodations at any stage of the application process, please let us know.
#J-18808-Ljbffr
Team Leader in Woodfield employer: ESP Group
The ESP Group is an exceptional employer, offering a vibrant and inclusive work environment in Journeycall Hull, where Customer Service Advisors can thrive. With a strong focus on employee growth, we provide extensive training, flexible working patterns, and a comprehensive benefits package that includes generous annual leave and professional development opportunities. Join our dynamic team and enjoy a rewarding career while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Woodfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ESP Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ESP Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader in Woodfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ESP Group:Your cover letter is your chance to shine! Tell us why you want to work at ESP Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ESP Group!
How to prepare for a job interview at ESP Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
