At a Glance
- Tasks: Support team development through training and quality assurance in a dynamic contact centre.
- Company: Join The ESP Group, a vibrant and inclusive workplace focused on exceptional customer service.
- Benefits: Flexible working hours, extensive training, and a supportive team environment.
- Other info: We value inclusivity and offer a fair recruitment process for all candidates.
- Why this job: Make a real impact by developing others and fostering a positive learning culture.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The ESP Group are currently recruiting for a Learning and Development Associate to join our contact centre team on a full time, permanent basis. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels. As a Learning & Development Associate you will be a subject matter expert in all fields of learning, development and quality assurance. As part of our highly skilled Support team, you will collaborate with Operations and Compliance teams to deliver into business objectives including design, delivery and evaluation of training and continuous development programmes.
Often being the first interaction new team members or partners have with our business, the right person for this role must be enthusiastic, positive, engaging and supportive, with a genuine desire to develop people and collaborate across disciplines to create strong partnerships and promote a positive learning environment for all.
We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm. At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.
We would love to hear from you if you:
- Have a passion for delivering excellent customer service.
- Have strong IT skills and have the aptitude to learn to use new systems and software.
- Are reliable and enthusiastic with a positive attitude and approach.
- Thrive in a team environment.
- Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
- Have excellent organisation and time management skills.
- Are a confident and clear communicator across a variety of channels.
Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you!
Inclusivity: The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Learning and Development Associate in London employer: ESP Group
At The ESP Group, we pride ourselves on being an exceptional employer that values employee growth and development. Our dynamic work culture fosters collaboration and inclusivity, ensuring that every team member feels supported and empowered to excel in their roles. With flexible working patterns and a commitment to work-life balance, we provide a vibrant environment where you can thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Associate in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like ESP Group looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
When you come across roles like Learning and Development Associate at ESP Group, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learning and Development Associate in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at ESP Group, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of ESP Group and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at ESP Group
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that ESP Group might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at ESP Group.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
