At a Glance
- Tasks: Support team development and deliver engaging training programmes.
- Company: Join a dynamic and inclusive team at The ESP Group.
- Benefits: Flexible working hours, extensive training, and a vibrant work environment.
- Other info: We value inclusivity and support all candidates throughout the application process.
- Why this job: Make a real impact by developing others and enhancing customer service.
- Qualifications: Strong communication skills and a passion for learning and development.
The predicted salary is between 30000 - 40000 £ per year.
The ESP Group are currently recruiting for a Learning and Development Associate to join our contact centre team on a full time, permanent basis. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels. As a Learning & Development Associate you will be a subject matter expert in all fields of learning, development and quality assurance.
As part of our highly skilled Support team, you will collaborate with Operations and Compliance teams to deliver into business objectives including design, delivery and evaluation of training and continuous development programmes. Often being the first interaction new team members or partners have with our business, the right person for this role must be enthusiastic, positive, engaging and supportive, with a genuine desire to develop people and collaborate across disciplines to create strong partnerships and promote a positive learning environment for all.
We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm. At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.
We would love to hear from you if you:
- Have a passion for delivering excellent customer service.
- Have strong IT skills and have the aptitude to learn to use new systems and software.
- Are reliable and enthusiastic with a positive attitude and approach.
- Thrive in a team environment.
- Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
- Have excellent organisation and time management skills.
- Are a confident and clear communicator across a variety of channels.
Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you!
Inclusivity: The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Learning and Development Associate employer: ESP Group
The ESP Group is an exceptional employer that prioritises employee growth and development within a vibrant and inclusive work environment. As a Learning and Development Associate, you will benefit from extensive training, flexible working patterns, and the opportunity to collaborate with a talented team dedicated to delivering outstanding customer service. Join us in fostering a positive learning culture where your contributions are valued and career progression is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at The ESP Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Learning and Development roles. We recommend practising your answers with a friend to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond to help others. This will demonstrate that you’re the enthusiastic and supportive person they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at The ESP Group.
We think you need these skills to ace Learning and Development Associate
Some tips for your application 🫡
Show Your Passion:When writing your CV and cover letter, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and creating a positive experience!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Mention specific examples of how you've delivered exceptional service or contributed to team success in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at ESP Group
✨Know Your Stuff
Make sure you understand the role of a Learning and Development Associate inside out. Familiarise yourself with the key responsibilities, especially around training design and delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve delivered training or collaborated with teams, and be ready to discuss these experiences during the interview.
✨Emphasise Your Passion for Customer Service
The ESP Group values exceptional customer service, so be prepared to share your passion for helping others. Discuss specific instances where you went above and beyond to assist customers or colleagues, highlighting your proactive approach and positive attitude.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about the team dynamics or how success is measured in the Learning and Development department.
