At a Glance
- Tasks: Join our team to deliver exceptional customer service across various channels.
- Company: The ESP Group, a dynamic and growing contact centre team.
- Benefits: 30 days annual leave, pension, financial wellbeing tools, and local discounts.
- Other info: Temporary role until 2026 with potential for extension and flexible hours.
- Why this job: Gain valuable experience in a vibrant environment while helping customers.
- Qualifications: Passion for customer service, IT skills, and a positive attitude.
The predicted salary is between 27100 - 27100 £ per year.
The ESP Group are currently recruiting for Customer Service Advisors to join our contact centre team in Journeycall Hull.
If you have excellent communication and administration skills, and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.
Core working hours will be between 9am - 6pm Monday - Saturday, but flexibility may be required to work out with these hours if required.
This role is temporary until the end of 2026, but with the possibility of extension.
Benefits
- 30 days annual leave pro rata
- Standard Life Pension
- Financial wellbeing and draw down tool - Wagestream
- Monthly reward and recognition incentive programme
- EAP
- Local discounts
- We would love to hear from you if you;
- Have a passion for delivering excellent customer service.
- Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
- Are reliable with a positive attitude and approach.
- Thrive in a team environment.
- Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
Apply now for the opportunity to speak to one of the team via telephone interview at your convenience - we can't wait to hear from you!
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates.
If you require any adjustments or accommodations at any stage of the application process, please let us know.
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Customer Service Advisor (Temporary) employer: ESP Group
Joining our team as a Desktop Support Technician at the Arbroath Contact Centre offers you a dynamic work environment where your skills will be nurtured through funded training and development opportunities. We pride ourselves on our inclusive culture, ensuring that every employee feels valued and supported, while also providing the chance to tackle challenging tasks in a fast-paced setting. With a commitment to career growth and a focus on maintaining high standards of information security, this role is perfect for those looking to make a meaningful impact in their IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Temporary)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ESP Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ESP Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (Temporary)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ESP Group.
How to prepare for a job interview at ESP Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ESP Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ESP Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
