At a Glance
- Tasks: Deliver exceptional customer service and resolve issues in a dynamic contact centre.
- Company: Join The ESP Group, a supportive and inclusive employer.
- Benefits: Flexible work patterns, 30 days annual leave, and professional development opportunities.
- Other info: Immediate start available with part-time and full-time contracts.
- Why this job: Kickstart your career in a vibrant team with a passion for customer service.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
The ESP Group are currently recruiting for Customer Service Advisors to join our contact centre team in Journeycall Arbroath. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels. At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team. We recognise the importance of a work-life balance so offer flexible working patterns that work for you, our customers and the business.
Our contact centre operates rota-based shift patterns which are scheduled across 7 days between our opening hours of 7am & 10pm, with one-in-two weekend working required. We offer part time contracts from a minimum of 16 – 35 hours per week (number of shifts, shift duration and start times variable) or full-time contracts of 37.5 hours per week (5 x 8-hour shifts across 7 days, variable start times). We have permanent opportunities available for an immediate start.
Employees receive a wide range of benefits including:
- Flexible work patterns
- 30 days annual leave pro rata
- Standard Life Pension
- Optional healthcare cash plans
- Financial wellbeing and draw down tool - Stream
- Monthly reward and recognition incentive programme
- Fully funded professional development courses
- EAP
- Local discounts
We would love to hear from you if you:
- Have a passion for delivering excellent customer service.
- Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
- Are reliable with a positive attitude and approach.
- Thrive in a team environment.
- Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
Apply now for the opportunity to speak to one of the team via telephone interview at your convenience - we can't wait to hear from you!
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Customer Service Advisor in Arbroath employer: ESP Group
The ESP Group is an exceptional employer, offering a vibrant and supportive work environment in Arbroath for Customer Service Advisors. With a strong focus on employee growth, we provide extensive training, flexible working patterns, and a comprehensive benefits package that includes 30 days of annual leave and fully funded professional development courses. Join our dynamic team where your passion for customer service will be valued, and enjoy the opportunity to thrive in a culture that prioritises work-life balance and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Arbroath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ESP Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ESP Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Arbroath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ESP Group:Your cover letter is your chance to shine! Tell us why you want to work at ESP Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ESP Group!
How to prepare for a job interview at ESP Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
