At a Glance
- Tasks: Lead and supervise a dynamic team at Stansted Airport, ensuring top-notch service delivery.
- Company: Join a leading airport services provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Be part of a supportive team that values growth and excellence in service.
- Why this job: Make a real impact in the fast-paced airport industry while developing your leadership skills.
- Qualifications: 3+ years in airport/IT service delivery and strong knowledge of relevant systems required.
The predicted salary is between 30000 - 40000 £ per year.
Working as the Airport Team Leader you will provide day‑to‑day supervision and team leadership. You will organise and allocate tasks to the on‑site team ensuring that all aspects of service delivery for the Airport are delivered to defined operating procedures and within agreed contractual service levels.
Key Accountabilities
- Lead day‑to‑day performance, productivity, utilisation and work load planning for the ESP Airport staff on shift each day, ensuring that all contractual service levels are achieved and high levels of client satisfaction are maintained.
- Drive performance against KPIs to improve the customer experience and client satisfaction levels.
- Promote and champion ESP’s capabilities to existing and potential customers, identifying potential incremental revenue opportunities which contribute to the growth of ESP’s annual revenue.
- Ensure that all customer escalations are successfully resolved and key stakeholders are kept updated with progress in a timely manner.
- Manage the day‑to‑day resource plan and forecast to ensure that sufficient resources are available on a daily basis and propose any required roster changes to the Airport Manager for authorisation, so that contractual service levels are maintained for our customers.
- Provide line management and technical leadership and direction to the Airport Engineers & Technicians.
- Act as a role model and coach to support, direct and counsel individuals to continuously challenge themselves to achieve greater levels of performance and customer satisfaction and manage the annual performance process for all team members against individual objectives.
- Ensure all annual leave, sickness absence, training, overtime and expenses are correctly booked and recorded or claimed.
- Conduct regular training needs analysis for all team members and develop a training schedule that ensures that all team members are appropriately cross trained on supported equipment within the site.
- Monitor team performance to ensure that the team are following known and agreed processes for resolving issues and ensure that escalated issues are reported to the Airport Manager and are successfully resolved.
- Assist the Airport Manager in preparing reports required by the business regarding operational site performance.
- Proactively identify and suggest process change improvements which result in tangible service improvements.
- Provide cover for the Senior Airport Manager / Airport Manager during planned / unplanned absence periods.
- Ensure that all operational activities comply with health and safety standards.
Skills and Qualifications
- At least 3 years’ experience required in an Airport/IT service delivery role for the role holder to perform fully and effectively in the job.
- Strong knowledge of the CUTE CUSS & SSBD Systems and Microsoft Desktop software is a requirement, as is an understanding of the concepts of networking principles including hardware types and IP addressing.
- Knowledge of ESP Product set.
- Good interpersonal / customer facing skills.
Airport Team Leader - Stansted Airport in Stansted Mountfitchet employer: Esp Global Services
As an Airport Team Leader at Stansted Airport, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of teamwork and excellence, offering comprehensive training opportunities and a clear path for career advancement, all while ensuring high levels of client satisfaction and operational efficiency. Join us to be part of a forward-thinking team that values your contributions and encourages innovative solutions in a bustling airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Team Leader - Stansted Airport in Stansted Mountfitchet
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Esp Global Services and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Esp Global Services!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Esp Global Services keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Airport Team Leader - Stansted Airport in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Esp Global Services:This is your chance to really connect with the team at Esp Global Services. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Esp Global Services
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Esp Global Services.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Esp Global Services that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Esp Global Services. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
