Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth operation of IT systems at Glasgow Airport and provide on-site support.
- Company: ESP Global Services, a leader in 24/7 IT support for the aviation industry.
- Benefits: Competitive pay, shift allowances, and a comprehensive benefits package.
- Other info: Great career growth opportunities within a leading IT support provider.
- Why this job: Make an immediate impact in a fast-paced airport environment with a supportive team.
- Qualifications: Hands-on IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Airport Location: Glasgow Airport
Shift Pattern: Monday to Sunday, 6 On 3 off, 04:00-12:30 / 12:30-21:00
Shift Allowance: £160 per month & £20 per late shift for on-call
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Glasgow Airport. This role is critical in providing on-site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements Skills and Qualifications:
- Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A Full UK Driving License is required for travel between sites.
- A clear and accountable 5-year employment history is necessary for security clearance.
About ESP Global Services:
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us:
- Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Glasgow Airport in Scotland employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Glasgow Airport in Scotland
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and a friendly chat can open doors that a CV can't.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects that relate to airport IT systems. This not only boosts your skills but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by researching common questions specific to IT support roles in airports. Practice your responses, focusing on how your skills align with the job description. Remember, confidence is key!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Glasgow Airport.
We think you need these skills to ace IT Airport Engineer - Glasgow Airport in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience and technical skills. We want to see how your background aligns with the role of an IT Airport Engineer, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Glasgow Airport and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills: Since you'll be liaising with both technical and non-technical teams, it's crucial to demonstrate your effective communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully communicated complex IT issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support for hardware and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past, particularly in high-pressure environments like airports.
✨Communicate Like a Pro
Effective communication is key in this role. Practice explaining complex IT concepts in simple terms, as you'll need to liaise with both technical and non-technical teams. Think of examples where you've successfully communicated during a crisis or incident.
✨Show Your Customer Service Skills
This position requires a strong customer service orientation. Prepare to share instances where you've gone above and beyond to help a customer or colleague. Highlight your solution-focused approach and how you maintain professionalism under pressure.
✨Familiarise Yourself with the Airport Environment
Understanding the unique challenges of working in an airport setting can set you apart. Research common IT issues faced in aviation and think about how you would address them. Showing that you’re aware of the operational dynamics will impress your interviewers.