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- Tasks: Provide top-notch IT support and solve tech problems on-site for various customers.
- Company: Join a global managed service provider with a focus on innovation and customer service.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development opportunities.
- Why this job: Kickstart your IT career while working in dynamic environments and making a real impact.
- Qualifications: Hands-on experience with PC hardware and strong desktop support skills required.
- Other info: Flexible working hours with opportunities for growth and travel across the UK.
The predicted salary is between 28000 - 30000 ÂŁ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider? At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Oxford and the South of the UK. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly. Your Responsibilities Will Include:
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk‑side support including basic OS and off‑the‑shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Requirements
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands‑on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12‑hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer‑first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12‑hour day or night shifts to support 24/7 operations.
What We Offer
- Basic salary of £28,000 – £30,000
- Company vehicle
- Mileage
- On‑call allowance (£20 per day, 1 week in every 10)
- Pension
- Life assurance
- Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments. Apply now to be considered. We aim to respond to all applicants via phone or email.
IT Field Services Engineer - Oxford in Reading employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer - Oxford in Reading
✨Tip Number 1
Get to know the company inside out! Research ESP Global Services, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support and customer service. Think about your past experiences and how they relate to the role of a Field Services Engineer. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace IT Field Services Engineer - Oxford in Reading
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our mission at ESP Global Services. Share any relevant experiences that highlight your love for IT and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Services Engineer role. Highlight your hands-on experience with PC and laptop hardware, as well as your troubleshooting skills. We appreciate when applicants take the time to connect their skills to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We value strong written communication skills, so make sure your application reflects that by being easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to join our team at ESP Global Services!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your hands-on experience with PC and laptop hardware, as well as your knowledge of Windows operating systems. This will show that you're not just a talker but someone who can get the job done.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've successfully resolved issues for clients in the past. Think about times when you built trust or went the extra mile to keep things running smoothly. This will highlight your professional, customer-first mindset.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, like troubleshooting a hardware issue or managing service tickets. This will demonstrate your problem-solving abilities and your capacity to follow detailed scripts and technical guidance.
✨Flexibility is Key
Given the nature of the role, be prepared to discuss your flexibility regarding working hours and locations. Highlight any previous experiences where you adapted to changing schedules or worked at different sites. This will reassure them that you're ready for the dynamic environment they operate in.